Ootel.Com

have been woken up during night time, and I was asked to leave a place or pay 50 euros because Reason of that I used hairdryer longer than I should 🤷‍♂️in the middle of my stay. It was freezing cold and no heating at all while it was nearly freezing the temperature outside.What has never ever happened to me before and was a horrible experience. I'm not sure if anywhere else things like that can be done. Very rude and horrible experience. Staff shouting and abusing and rude, rooms cold and bad smell everywhere. It's not worth it, just book somewhere else

Booked this on *******. Not as advertised. Pictures look nothing like reality. Is a low budget hostel. Rooms small, dank and very poor lighting. On arrival, I was told I booked 2 rooms (I did not). So we each took a room… one room had wifi and the other did not. After staying 2 nights, we were told we could not have the second room and they moved all my personal belongings to the other room per management. Only found out when my key card would not work. Do not book this place even if you are desperate!!!

The place offers luggage storage, but categorically refuses to let you into the room before 15:00 without extra charge. For an additional fee, tea, coffee, snacks are available 24/7. Upon arrival, this place was not convincing - the hotel smelled unpleasantly and was dirty. This hotel (as they announce and offer) urgently needs to be renovated! While staying at this place, it felt like I was staying in a hostel instead of a 2 star hotel. On the arrival day I was changed to 3 different rooms. 1.rooms sanitary norm was not reasonable, shelf almost falling down if you put something on it, doors repaired and painted catastrophically as child would have done it, a yellow chair with brown spots all over it and etc. - therefore I asked for another number that was assigned to me. 2.room - Okay sanitary better then the first one but with dripping sink and BEDBUGS! I immediately informed the reception about the BEDBUGS, but they took it as an normal thing and simply changed the room, saying that it was free of BEDBUGS. 3.room was almost Okay, except dirty wall, mold in bathroom corners and insufficiently cleaned floor, but the feeling that there could be BUDBEGS couldn't let me sleep all night long. So wanted to check-out before the time and receive my paid money, but the hotel considered the issues resolved by changing the rooms and refused to refund the money. The whole hotel is cracked and dirty - it should be closed immediately, because such premises cannot be offered to anyone. My mayor was full of this place when the fire siren went off in the evening, which sounded continuously for about 15-20 minutes, because it is more important to record and punish the smokers of the room than the other guests who thinks that a fire has started.

The Ootel in Berlin offers a wonderful experience with its location, service, and price. The room was clean and comfortable. The free parking and wifi at the hotel were a huge advantage for me. I will definitely choose this place next time.

The reservation has been canceled the day in which I arrived in Berlin with no explanation. It is difficult to further give details, I had to call booking to receive another hotel. Completely unreliable, do not book in this hotel! Do not book in this hotel!

Das Hotel hat mir sehr gut gefallen. Sehr bequeme große Betten, ruhig, stilvoll. Besonderes Augenmerk möchte ich auf die Bar richten – ein erstaunlich stilvoller Ort, den jedes Hotel haben sollte! Hotels dieser Kette haben bei Ihrer nächsten Reise nun immer Priorität!