Ulasan NH Collection Berlin Mitte

Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist. Service at reception The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card. Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies. The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place. I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better. Bed Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters. Breakfast For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb. Complementary water It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night. Proximity to trains and attractions Close proximity to train stations and some main attractions. Summary Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.

Pleasant place to stay. Nice to see it was refurbished since my last stay in 2011.

Nice hotel ,

Very convenient location easily accessible by metro and well connected!

The location is good. Almost out of the subway station, next to the hotel. Very new, the room is big enough

I have stayed in this hotel many times. The location is excellent, the transportation is convenient, and the room is clean

The overall feeling is good, the transportation is convenient

***et location is in a central place. Clean. Staff is attentive.. thank you

Great! But do Europeans have to drink cucumber water? I think there are mini sandwiches, mini bagels, or mini sashimi for breakfast. I hope someone can tell me.

The hotel is in a prime location, within walking distance of major attractions. Convenient shopping nearby

The hotel is located in the city center, with convenient transportation. It also provides special reminders for exhibitors, which is very considerate!

It looks like a tourist attraction, but it’s conveniently located by taking the subway! Occasionally you could see dust, but it was still clean and spacious and nice. They also cleaned it neatly every day 👍🏻 I made a reservation in advance, but when I checked out, they asked me to pay again, so I was embarrassed... ;; I could speak English with the staff, so I told them I had already paid and I was waiting for the deposit to come in.

Very clean rooms, excellent breakfast. Location more than fine.

The room is clean and the location is convenient