Sensira Resort & Spa Riviera Maya

We enjoyed our six-night vacation at Sensira. All staffs are very friendly and professional. In particular, Christian and Joao helped us a lot, including booking our restaurants for dinners. The rooms were clean and well serviced. Everything was close by. Drinks were great. The Amber lounge has a wonderful view of the ocean.

This place is amazing for families. There’s a lot of activities for the kids. Our son had a blast! We spent 7 days here and would definitely come back! The Friday show is a 10/10. Shoutout to MiniCooper! 😎 He gets the crowd hyped!! PS: the food was delicious.

I had a massage by therapist Reyna. I explained to her that I had recently had cancer and relayed to her concerns and fears that I hadn’t expressed to my doctor. She was so compassionate, knowledgeable and skillful that I had an enormously positive experience. Additionally, she recommended exercises to help some of my concerns. The massage treatment was superior to any other treatment I have experienced elsewhere. I will always remember this experience and hotel because of Reyna. Thankyou so much Reyna.

This is a one star due to value for money. This is not a cheap resort. We arrived at 2 pm and were told check in was at 3 pm. We went to eat at the buffet, which for a lunch buffet was decent. We went back at 3 pm to check on our rooms. We’re were told 20 more minutes. At 3:20 pm we were told 20 more minutes. At 3:40 pm we were told 20 more minutes. At 4 pm we received our room, 1 hour late. We immediately noticed the odor of mold upon entry to our room. The black mold lined one side of the shower. My son is asthmatic. We spoke to the manager to request a credit for something, perhaps the spa. For the delay we were given a bottle of cheap wine hardly fit for cooking and a charcuterie board. We asked to speak to the general manager and were told he is not on premises. How is a general manager not on premises!? This resort has 5 a la carte restaurants. Each was a 1.5+ hour wait at 7 pm. We instead went to the buffet for dinner. This consisted of warmed up lunch food with absolutely nothing for children to eat. This bills itself as a family hotel. At one point I overheard a waiter telling a woman they were out of chicken nuggets and they would bring hash browns instead. This is at dinner! Nuggets are not a labor intensive food. They are sold frozen. The next day at breakfast they ran out of scrambled eggs by 9 am. At the front desk I overheard a woman locked herself out of her room. She was informed that the hotel was put of key cards. We spoke to other guests who complained of food poisoning. The fences around the pool are worn and patched with yellow “danger” tape. If this resort was ever anything approaching 5 stars, then that time has clearly passed! It seems as though management has stopped caring about this resort and is intent on milking as much money as possible before either selling it or condemning it. We left to a different hotel after one night.

Sensira is a great option is Cancùn Mexico for families, friends anyone! I had a blast here with their many different pools, and their activity rooms. The service is amazing here!!! The food at their buffet La pergola is amazing. As is their service Hover, Mario, and Alexander are their best!

Absolutely beautiful resort. So many things to do with your children to keep them entertained. The Pergola restaurant is an all you cat eat buffet. Different selection of great foods and desserts. We had Mario (Absolutely amazing, funny and attentive) Hover and Alexander both amazing as well. The Italian Restaurant (forgot the name) located on the lower level of the resort. Valentin was absolutely amazing. So sweet and funny. Went above and beyond to carter to our needs. Rooms are spacious and the fridge is stalked with water, different soft drinks and corona. Highly recommend this resort