Sensira Resort & Spa Riviera Maya

Returned Jan 14th from a family vacation. This is a young children/family resort. If you're a couple without young kids, I do not recommend this resort unless that is what you are looking for. If your youngest child is 8 or 9, and you have older kids, I don't recommend this resort. With that said, for adults traveling with young kids, this resort isn't too bad. Large buffet for easy feeding, mellow pools for kids, what looked like kid friendly activities, clean rooms, and beach is mellow. Resort is dead by 10pm, so you won't feel bad going to bed early and getting up early. What evening events we saw, seemed decent. Gym was smaller but had adequate options for a work out. What we didn't like is the resort is understaffed. They are aware of this, but I'm assuming are trying to get to a less crowded time of the year when it makes sense to have less people working. This mainly affected the ala carte dining. Plan on 2-2.5 hours to dine and there are no reservation systems in place for 3 of the 4 restaurants. The adult-only Galerie requires a same day reservation with concierge at 9am. The other three restaurants can be a long wait if you don't plan accordingly. We solved by arriving at 5pm to get a seat when restaurants opened at 5:30pm. That's a very early dining time, but by the time the food starts arriving it will be closer to 6:30pm. There is a charge for room service of $10 per delivery. We didn't use this service, but others we chatted with said that it takes 1-1.5 hours for delivery and the food is cold. I believe this is also due to being understaffed. Tennis courts closed, basketball closed. Galerie food was fun and different. We didn't like all of it, but some items were good. Rodeo steak house had the best food of ala carte. Also has a mechanical bull if you want to try it out. They do allow kids on at certain times. Mexican restaurant was mediocre. Thought the steak taco appetizer was the best item. Italian restaurant has medium fare. Pizza was a mound of cheese on a tasteless flat crust. Other items were okay. Buffet was only choice for breakfast and had a wide range of food options including vegetarian and childrens food. Some lunches were good others so-so. Dinner was either so-so or decent. Each day varies. Lunch bar by pool was mainly fish tacos or burger/hot dogs. My kids liked the fish tacos, chips/guacamole. Drinks were plenty at all the bars, no top shelf liquor, but the bar tenders weren't stingy and you can get mixed drinks brought to you in buffet. There is a lounge for club members. It was empty with no one serving on the few times we stuck are head in. The alcohol choices were a bit better in there, but with no one to serve, not sure if you want to go help yourself. Bars- Always best to specify what alcohol you want as a base. Lobby bar seemed decent. They serve caffeinated coffees as well. Knight Bar - pool tables, Valentin was a great bar tender, dark wood decor, poker tabl

This is a great resort for families with kids as everything is contained in a horseshoe-shaped complex surrounding the pools. If you like buzz, this is a great choice. If you're looking for a quiet spot on the beach to soak up the sun and listen to the waves, you'll need to look elsewhere. The resort is designed with families in mind. There are adult packages available for an additional cost, but they feel like an afterthought. They give you access to adult only areas (several of which had kids in them anyway) that feel somewhat underwhelming. For example, we had a modest adult lounge and patio pretty much to ourselves all week, but there was no bartender to speak of. We were, however, very pleased with the butler service accessible via WhatsApp (special shoutout to Cristian). The food was resort standard, with the usual hit and miss buffet (although selections do change daily) and four decent ala carte restaurants. We found the restaurants somewhat loud, but the wait staff was professional and attentive as one would expect. The gourmet restaurant was very good and if you like it loud and rowdy, try the steakhouse. Things to know: Even with the resort at 50 percent capacity, we had to be out very early to get a Bali bed. There are no real grounds to speak of, just swimming pools with a few islands of shrubbery to break things up. The resort was clean, our room was spacious, and the bed was very comfortable.

In the dining room the service from mario hever and karina was fantastic . Fast and friendly . Highly recomend . The food was amazing . I would absolutly visit here again The bellboy diego is awesome and great to hang out with super cool people .

The best experience ever! The rooms really clean and comfortable and the food at the restaurants are really good. All the people were really nice and friendly! Special thanks to Fer and Erik from the lobby bar! Their drinks ans their attention were the best!

Had a great time at Sensira. Kids were busy everyday ziplining, swimming, video games, movies, different nightly entertainment. Janitzia, my waitress in the main lounge, was a pleasure to serve us. She was on top of things along with the bartender Justo. Really enjoyed the Rodeo restaurant was our favorite of the a la cartes. The buffet was excellent for breakfast, lunch and dinner. They were good at changing up the meals every night. Also have to throw a shout out to Brian and Migue with the kids entertainment were amazing. My daughters felt welcome and enjoyed all the outdoor activities. We recommend Sensira to families.

Very disappointing experience. Be warned: the hotel looks NOTHING like the photos and definitely does not deserve to be rated 5 star, 4 diamond, etc. it is VERY tired and lacks proper maintenance and cleaning. The rooms look old, paint is cracked and peeling, walls are dirty and stained, furniture is dented and dirty. Air conditioning is noisy and wind whistled through the patio door. The hotel is severely understaffed and employees are overworked and grouchy. We had to line up for one hour to get on a waitlist every night to go to dinner. Once seated, we had to wait at least 30 minutes to order and another hour to be served. When food was served many items were missing or incorrect. At the buffet, staff was not wearing gloves when preparing food. The beach is very small and it was only cleaned two or three times during the week we were there. As a result we were stepping over garbage to get to the water. Kids club had blood on the floor for days and foam shredded on the trampolines. Bottom line: to be avoided. Priced like a five star but feels like a cheap 3 star.