Hotel dengan Kolam Renang di Benda

The airport shuttle service was disappointing. The hotel staff failed to provide the pick-up location and did not inform me of the shuttle schedule at the time of booking. Although I had provided my flight details and arrival time when reserving the service, I had to send several messages after arriving at the airport before receiving a reply with the pick-up location and shuttle schedule. This left me waiting at the airport for 40 minutes. While the hotel eventually arranged for a private car to pick me up immediately, such a mistake is unacceptable for a five-star hotel. The gym equipment is somewhat basic. Given that this hotel is located near the airport, most guests likely choose to stay here because they have a flight the next day. As such, guests are unlikely to leave the hotel once checked in, making the quality of the hotel's facilities even more important. This is an area I recommend improving.

I had a pleasant stay at Swiss-Belhotel Airport Jakarta. The rooms were nice, clean, and well-maintained, and I stayed in two different room types, both of which offered good views. The only issue I encountered was with one of the two sets of room keys, which initially didn't work. However, the staff handled the situation promptly and professionally, even accompanying me to the room to ensure the key was working properly after the fix. Their responsiveness and attention to detail left a great impression. Overall, I would happily stay here again.

Use WhatsApp to manage the shuttle service from airport to hotel. Concierge and front desk impressed me by their passion to deal with issue. Pizza and pasta are delicious, buffet breakfast with many choices exceed my expectation.

Arriving at midnight, felt relieved that the hotel only a short trip to start resting after a long whole day journey. The breakfast prepared as early as 6 a.m. suits our appetite and start early to our next destination. Hotel staff are nice and helpful.

As my partner put it. Miles better than the Ibis Budget to which this hotel is cojoined. It was a good choice for an overnight stop at the airport. The room was of a fair size and the bed was comfortable, It was available at the time we checked in and all went well. Didn't use any facilities as it was time for bed. Easy to get grab (even at 6am) or the hotel can get you a car for transfer back to the airport. A few shops / restaurants nearby. A good comfortable nights sleep.

This is my second time staying at Zest Hotel for an overnight transit in Jakarta, will surely choose it again for transit because: 1. They offer free airport shuttle service, both pick up and drop off. The hotel is around 10- 15 mins away from the airport, depends on which Terminal you arrive 2. Room is not big but it's clean. However, my 2nd time here got a little disappointment - there's a towel in the bathroom with cigarette smell :/ 3. They provide toothbrush/tooth paste, shower gel, shampoo, hangers, free wifi, water (also has water dispenser in the corridor), enough for short stay transit 4. Buffet breakfast - well... don't expect too much because it's only Indonesian dishes plus bread. No eggs :(( Also not many choices but with this cheap room price, am totally fine with it! The Indonesian burbur (rice porridge) is very tasty, I had 2 big bowls!! 5. There are some eateries/ cafes and Alfamart ( or Indomaret or 7-11... can't remember) just outside the hotel, very convenient. 6. Zest Hotel is situated next to Swiss Belhotel Airport Jakarta, they belong to the same hotel group so the free shuttle bus also includes the guests from Swiss Belhotel. We went over to Swiss Belhotel's lobby restaurant for dinner, very good food and service. They offered us super yummy tempe chips with our drinks :)) Just a friendly reminder: if you are going to Terminal 3, it might take a bit more time for your airport drop off as they need to drop guests to T1 and T2 first (if any) .My experience was it took me 30 mins to arrive T3 from the moment I get on the shuttle. Anyway, I will still choose Zest Hotel as my transit hotel and recommend it, you got more than what you pay for!

A good decent hotel for a short stop over near Jakarta Airport. Pros: close to airport and free shuttle service to airport. Value for money and decent breakfast at very reasonable price Cons: no amenities like slippers, toothpaste etc available in room but since u are paying very little so can’t complain a lot