McMenamins Old St. Francis School

Regional hotel chain in the Pacific North West, with a concept of renovating old historical building. A lot of wood, and stories to read in the rooms and corridors, fun to look for the speakeasy. The soaking pool was a small bassin, rather disappointing as we were expecting a spa. Note that the back rooms face the cigar lounge and can be smelly if you try to open the windows.

Looking at the website and reviewing the pricing, I chose McMenamins thinking it would be quaint and memorable. Parking is limited and I had chose it because of the pictures on their website. We did not get to stay in the Main Hotel/school, we stayed in another building which had no elevator as we carted our luggage up two flights of stairs. Let’s just say for the price it was a big disappointment.

Great hotel stay for 4 nights while exploring Bend. Great location, downtown, and near Drake Park and the river walk. Love the quirkiness of McMenamins properties. The outdoor bar and restaurants in the central courtyard was relaxing, and quite busy, as were the 2 other bar/restaurants on the property. The salt-water soaking pool was exquisite - not as hot as a hot tub, more like a huge, warm bath in a beautiful setting. The little extras are impressive - cozy robes to wear to the spa, morning coffee near your room. Highly recommend!

Great hotel. Old catholic school converted into a hotel, pub, movie theater. Each room is named after teacher who taught their. Very centralized location. Adjacent to Downtown Bend. Really clean rooms. Ample parking. Well appointed guest rooms. Highly recommend

Brian who has worked here for about 20 years yelled at a family in the soaking pool with a special needs toddler. I was mortified as a guest witnessing it. She was about 2 years old with down-syndrome and was barely jumping from the edge into her Father's arms. I was mortified for them and they left the pool directly after. Our children (ages 14 and 15) were asked to leave the pool soon after even though the sign outside the door said they can be there without an adult. Later that evening, our teenagers as well as several adults attended a movie in the on-property theatre, and the kids lost the room key. Katlyn and Brian refused to let our kids back into the room and berated them about things that should have been adult discussions. They refused to talk to me when I approached them about what happened and what they said to my kids. They instead put their hands in my face and said "We are done. Children (teenagers) need to be with adults at all times while on property. Go back and enjoy your drink. " Between family and friends that were staying and dining there that night, over $1000 was spent to be treated horridly by staff-members. I have been to several McMenamin properties, and this was uncalled for to say the least. I hope that management does something to rectify as I see there are several reviews about this type of treatment calling out management, and Brian and Katelyn specifically. Uncool, Bend. I hope it's not okay with you to be a great establishment with terrible customer service. It will catch up to you.

Kalen the manager of this hotel is the rudest employee I have ever interacted with at any establishment I’ve been to, McMenamins or not. My husband and I are huge fans of McMenamins and were even married at one, but after interacting with Kalen we will never be back to OSF and will reconsider future stays at McMenamins since they have chosen to hire someone who thinks it is ok to treat customers horribly.