Protea Hotel Cape Town Durbanville

So happy I only booked for the one night. When I did checkin I was told that it was impossible for me to have made the booking as they were fully booked already, despite me having prepaid. Eventually got a room. The hotel had a teeny tiny tv with no options. There wasn’t even water left in the room. The room looks like it was decorated in the 90s and never updated. Didn’t even bother with breakfast cause I just wanted to get out. Not what I was expecting at this price point.

The room we were in the aircon did not work. The front of house staff did not bother to assist, the maintenance person assisted more and was sorting out the finer details of the room change. We constantly had to update our room cards to gain access to rooms throughout our stay. We received sub standard service from the front desk as no-one was able to sort out the billing issues we had.

Review for Hotel My wife and I, along with our son and now wife stayed for 9 nights at the Protea at Durbanville during our stay in Cape Town. Our son got married not far from the hotel. Our daughter in law is the only South African in the group, and we have never traveled outside of the United States. If we could describe one thing that made our stay at this hotel perfect, it would be the staff. We have never been to a hotel that had such friendly staff that Protea at Durbanville had during our stay. From the front desk workers, restaurant staff, to the housekeeping crews, they were all super accommodating and made us feel so welcome. The staff was also super involved in our stay, cheering us on as the wedding day approached and congratulated us on the day. One staff member that really made a difference for us was Vincent. Vincent really took the time to get to know us and we really appreciated his hospitality. The porter was all extremely friendly and helpful. The entire staff and I wouldn’t want to leave anyone out so will not name names. We highly recommend this hotel.