Dream Apartments St Thomas Hall

Its not good wasting my time iam waiting 3 hour

Trying to phone belfast reception is very hard ,nobody answers the phone ,once we got the 2 codes to enter outside door and room ,very strong smell of smoking cigarettes in bedroom ,sofa u could smell urine ,it was clean but on main busy road ,not like the picture showing on trip site front door banging everything some1 came in or out so not a good sleep ,it done for the 2 nights but won't be back

This place is an absolute joke, on arrival there was no free parking as it is stated on the website that there is, when we got into our apartment the tv was not working and the hot water did not work, tried to call the company 5+ times and no answer. Loud music all night. There is a  security guard on the premises but was only seen once during the night. At 3:15 am someone was banging on our door intoxicated and it made me feel very unsafe. Did not end up staying the second night as there was nothing nice about this place and I just wanted to get away from it.

THIS PLACE IS A DUMP, MANAGED BY DISHONEST PEOPLE. DON'T STAY THERE. This booking was a disaster from beginning to end. I received a LAST MINUTE notification a couple of hours before my arrival that THE LOCATION HAD BEEN CHANGED TO AN ENTIRELY DIFFERENT PART OF THE CITY. I was given totally INADEQUATE INFORMATION about the new destination and arrival details, which was really challenging as I arrived tired and late at night. The entire apartment building given SMELLED OF DAMP; it was COLD (it only has economy 7 heating); with an UNFLUSHED TOILET; and the WIFI WASN'T WORKING. Both the smell and the presentation reminded me of every BAD STUDENT HOUSE that I've ever visited. As it was late, I had to stay the night, but I checked out the next morning in order to find somewhere habitable for the second night of my stay. Little did I know that things were only to get worse: I received a message from the owner the next day with his "sincere apologies" and with a lavish offer of moving me to their best facility and GUARANTEEING ME A FULL REFUND. I declined the offer of an alternative place to stay (I was sufficiently scarred by the one night at a location under their management), but was grateful for the refund offer. I duly provided the requested details for the refund. When the refund was not immediately immediately forthcoming, I followed up, and was told it would just a few more days. AFTER A FURTHER TWO WEEKS, STILL NO REFUND, so I phoned the manager and was told that the refund would be processed immediately and he apologised for the delay. AFTER A FURTHER TWO WEEKS, STILL NO REFUND, so I made a further follow-up by text and phonecall and received no reply to either, and eventually FURTHER EXCUSES AND NO REFUND. I believe that the REFUND OFFER WAS A RUSE to stop me posting a negative review and that it was a dishonest and misleading promise. THIS PLACE IS A DUMP, MANAGED BY DISHONEST PEOPLE. DON'T STAY THERE.

The room we were provided was NOTHING like the photos on the listing, the room was tired, full of dents and marks in the walls, it was not clean at all, and it had 0 amenities. There was not even any soap to wash hands in the bathroom. The listing says about having shampoo/ body wash and there was nothing. You can hear every door slamming all through the night throughout the block, which kept us awake, and the corridor stinks of smoke. We WISH we had of looked into Dream Apartments prior to booking, as this company has absolutely dreadful reviews across the board - I am amazed at how they are staying afloat with such a terrible reputation. I got my money back and moved completely elsewhere, as the apartment was just not fit for purpose, and was nothing at all as I expected.

This is my second visit here in a month, as I had to come back to Belfast. I am here now, at 2.30am in the morning , wide awake, as the horrendous noise from upstairs is preventing me from sleeping AGAIN! I was on the verge of calling the police as I honestly thought the ceiling was coming in. It sounded like furniture was being thrown around and as a solo female traveller, I was terrified! This is the student quarter and the students rent these apartments for parties. I can hear them all easily as the noise travels throughout the building. The banging of the doors is equally awful. I’ve given 2 stars because as far as budget apartments go, they are fine. The bed is comfy, there are all the usual amenities and it’s very central. HOWEVER, if you want to sleep at night (as opposed to having to catch up during the day), I would avoid like the plague. I would absolutely not recommend these apartments for families. The other guests here are young, selfish and irresponsible. I had the misfortune to be here over Halloween and I’m not even going to go there! Unless you have a very tight budget or are an insomniac, I would book elsewhere.