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Ulasan Tamu tentang Spice Hotel & Spa - Ultra All Inclusive
8.1/10
Luar Biasa
77 ulasan
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Ulasan terverifikasi
Lokasi8.1
Fasilitas8.1
Layanan8.1
Kebersihan8.0
171wojciechk
Check-in Nov 2024
Bepergian dengan teman
10/10
Fantastis
Diposting pada 6 Des 2024
we went to this hotel to relax and not to sightsee, the hotel staff was very nice and professional in their approach to the client. The rooms were very clean and cleaned every day. The minibar was refilled every day. Despite the visit out of season, everything was at the highest level. The animator Can always came up with a new activity so that we would not get bored. He approached the guests very friendly and was very nice. He will definitely be the first person I will associate with my stay at this hotel
Terjemahkan
Tanggapan dari Properti: Dear 171wojciechk, Thank you very much for your open and positive feedback! We are delighted to hear that your stay at our hotel met your expectations. Maintaining cleanliness and service quality is always our priority for guest satisfaction. We’re also happy to hear your positive thoughts about Can's animation activities; he truly does a great job interacting with our guests. We look forward to welcoming you back and providing you with more enjoyable memories here. Wishing you a great day!
Alungkaya
Check-in Agt 2024
Pasangan
6.0/10
Diposting pada 29 Sep 2024
Big disappointment, we were there in 2022, really liked the staff and the team that entertained the guests, different programs, respect for the guests. Now the staff has changed. In September 2024, the staff was terrible, they don't care, even in small things, if you ask for coffee, they bring tea, the waiters do not understand English, they only speak Turkish, they do not even try to understand. In the room, in the bathroom, the drain did not work, black mold on the walls and tap, only after we complained, they sent a cleaner to wash off all this mold. After that, the cleaner tried very hard. Compared to 2022, the hotel saves on meat, they do not make barbecues outside in the evenings, there is no seafood, with the exception of mussels once. Invited Turkish singers who sang songs of world stars are a mockery of guests, especially those who have musical education and a good ear, it is impossible to listen, we had to leave the bar, where there are not enough seats for guests to sit and relax. Unreasonable price increase in this hotel and the hotel does not correspond to 5 stars. Once the safe did not work and we had to wait in the room for a worker, since they have to repair in the presence of the guest, we were wasting time that we could have spent on the beach. The hotel has a beautiful lobby, but the hotel needs to repair the rooms and sewerage, since there is an unpleasant smell on the B floor, even near the restaurant when you go to breakfast, lunch and dinner. But the beach, sea and sun are excellent. Thanks to nature.
Terjemahkan
Tanggapan dari Properti: Dear Guest Thank you for sharing your feedback regarding your recent stay at our hotel. We truly value your input and are sorry to hear that your experience did not meet the expectations set during your previous visit in 2022. We apologize for the issues you encountered with our staff and their level of service. It is disappointing to hear that communication barriers affected your experience, and we will address this with our team to ensure better training and understanding in the future. Regarding the cleanliness and maintenance issues in your room, we sincerely apologize for the mold and drainage problems. It is unacceptable, and we appreciate you bringing this to our attention. We are glad that the cleaner was able to assist after your complaint, but this should have been addressed proactively. Your feedback about the food variety and entertainment is noted, and we are concerned to hear that our offerings have not met your expectations. We strive to provide a diverse and enjoyable culinary experience, and we will review our current menus and entertainment options to ensure they align with our guests' preferences. We also regret the inconvenience you faced with the safe and the unpleasant smell on the B floor. Our maintenance team will investigate these issues promptly. Thank you for your kind words about the beach, sea, and sun. We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel. Your feedback is invaluable in helping us improve our services. Best regards,
theemukasz
Check-in Agt 2024
Pasangan
10/10
Fantastis
Diposting pada 28 Sep 2024
Hotel is unique Morocco style, it smelled amazing in the hotel, fresh. Tasty food with a big variation, every day different meal. Good choices of fruits and vegetables.Big choice of cocktails, friendly staff. Animator Yasin is the best dancing machine who knows how to make good atmosphere. Andriana friendly animator who guided with activities, was very polite and helpful. Snack bar waiter Baran was also very friendly and attentive. Also our cleaning lady Begimai was very professional, she even did for us swan basket! Spa workers are professional too. In this hotel works a lot of good people who try to help in every need
Terjemahkan
Tanggapan dari Properti: Dear Guest, First of all, we would like to thank you for choosing our hotel for your staying. Thank you for sharing your positive experience! We are very happy to hear that your holiday was amazing and you were totally satisfied with the level of service, excellent meal and hotel staff. Also we thank you for your kind words to our animation team, housekeeping team, spa and bar staff. Looking forward to welcoming you again in the nearest future! Best regards, Spice Hotel & Spa
Livia R
Check-in Agt 2024
Keluarga
10/10
Fantastis
Diposting pada 20 Sep 2024
A wonderful place to spend your vacation. Everything is superlative. I am an active person, here I found many activities that I recommend with confidence, including Paddleboarding with Nila, a thorough and very professional person who in a few minutes guided me in the secrets of this sport. I can also recommend the aqua gym and the fantastic spa area. Thank you Nila and thank you to all the hotel staff for this wonderful stay!
Terjemahkan
6/9
Tanggapan dari Properti: Dear Guest, Thank you so much for your excellent review! We are very glad that your holiday was excellent and that you were satisfied with the level of service at the hotel. Looking forward to welcoming you again in the nearest future. Best Regards, Spice Hotel & Spa
Esme F
Check-in Agt 2024
Pasangan
10/10
Fantastis
Diposting pada 19 Sep 2024
Hotel is absolutely beautiful it really is wow!! its very clean the beach is also beautiful with a lovely restaurant! Entertainment is excellent something different every day do not miss the night swim party great dj and dancers. Yasin is great fun and his dance moves are not to miss !! Amazing holiday did not want to leave . Belek town is a 5min drive away with shop after shop !
Terjemahkan
Tanggapan dari Properti: Dear Guest, First of all, we would like to thank you very much with all our heartfelt feelings for taking your precious time and commenting on our hotel. We are very glad that you enjoyed your stay and looking forward to welcoming you again in the nearest future. Best Regards, Spice Hotel & Spa
Ania i
Check-in Jul 2024
Keluarga
10/10
Fantastis
Diposting pada 26 Agt 2024
Everything good in the hotel. Cleaning is good, personql is very good food also good pool very nice and big. Guest relqtions is good especiqlly thqnks for Ezgi. We want to come again
Terjemahkan
Rania B
Check-in Jun 2024
Keluarga
10/10
Fantastis
Diposting pada 21 Jul 2024
Generally, the hotel was above expectation. Food was good fresh and on time. and the room was beyond comfortable staffs were very friendly and service were excellent, willing to help with a smile especially mr Mouhammar Ayubu . Facilities, swimming pool were perfect and good rooms . Definitely will come back to stay here as my hotel of choice when I'm at antalya Mme Rania Ali Bouaouina
Terjemahkan
6/12
Tanggapan dari Properti: Dear Guests, Thank you for such a positive review. We are very pleased to hear that your stay at the hotel was extremely positive. We do our best to provide our guests with the most comfortable stay possible and we are pleased to see that our efforts have not gone unnoticed. We look forward to seeing you again! Best regards, Spice Hotel & Spa