The Ritz-Carlton Beijing

We had an absolutely fantastic stay at The Ritz Carlton Beijing. As usual the hotel did not disappoint from the moment we arrived to the moment we left we felt like honored guests and the staff went out of their way to make us feel special and welcome. The room was exquisite and the food at both The lounge and Aroma was amazing. We will definitely be back! Thank you.

This stay experience was simply amazing! I must give high praise to Linda from the Front Office Department and Alice from the Housekeeping Department! From the moment we stepped into the hotel, Linda greeted us with great enthusiasm. When handling the check-in procedures, she patiently answered all kinds of our questions and thoughtfully reminded us of the travel guides around the hotel, which made us, who were new to the place, feel very reassured. After checking in, Alice from the Housekeeping Department also gave us a lot of surprises. The room was warmly decorated and tidy. She even folded towels into small animals for the children. Knowing that I am a light sleeper, she took the initiative to coordinate and changed us to a quieter room type. Whenever we had any needs later, both of them responded quickly and actively solved the problems. The professional and heartwarming services of these two ladies made our whole journey full of happiness. I give them a big thumbs-up! There are also Rocky and Zhao Xiaocui from the Housekeeping Department. Their professionalism and dedication are really admirable. Additionally, I would like to mention Guo Siying and Xing Ziqi who contacted me later regarding the package I left in the hotel. I give a thumbs-up for your attentive services. You truly live up to the reputation of being the ladies and gentlemen of The Ritz-Carlton Hotel.

It’s a beautiful hotel with spacious room and huge marble bathroom. Staff were very attentive, cleaning service was super and they even cleaned our room more than once a day. Plenty bottle water were placed for you in the room as complementary. Breakfast were great and our families with kids enjoyed a lot. We loved the stay and will be back next time

Nice stay need to improve service

My wife and I stayed here for 3 days. All of the staff were very friendly. Their English communication was great and without any issues. They tidied up the room very well and provided excellent service. Definitely recommend to anyone interested in staying here.

Dear Ritz-Carlton Beijing Team, I hope this message finds you well. I am writing to express my heartfelt gratitude for the exceptional hospitality and impeccable service I experienced during my recent stay at The Ritz-Carlton, Beijing. From the moment I arrived, your team, especially Ms Grace Lijuan Zhang’s warm welcome and attentive service made me feel truly valued. Every staff member I encountered demonstrated professionalism, kindness, and a genuine commitment to excellence. Your attention to detail and dedication to guest satisfaction were truly remarkable. Additionally, I would like to extend my sincere appreciation to Ms Grace Zhang for the perfect room arrangement. The accommodations were beautifully prepared, ensuring a comfortable and luxurious experience. Every aspect of my stay exceeded my expectations, and I am deeply grateful for the efforts made by your team to create such a memorable visit. Thank you once again for your outstanding hospitality. I look forward to my next visit and will certainly recommend The Ritz-Carlton, Beijing to friends and colleagues. Best regards, George Chiao