Mandarin Oriental Qianmen,Beijing

Staying in Mandarin Oriental Qianmen was truly amazing. The whole team plan well to implement exceptional customer service and share the beauty of their property. I'd like to particularly mention some of your staffs "Marcus" who cared so much about us from the beginning to the end, "Eathen" the butler who was very professional during the room tour. It was our 2-year anniversary trip and they prepared our room very nicely. Next morning, we had a really joyful breakfast time with "Wujoon Lee" and the chef "Ping" Each menu of breakfast was top-notch. Every ingredient was very fresh, high quality, and full of authentic flavors(The Olive oil and Balsamic🫶). We loved Chef Ping's delightful energy and spirit! They were so friendly, and we even took a walk together with Wujoon after breakfast. He showed us other restaurants and beautiful ballrooms and shared many interesting stories regarding the property. It was a very pleasant conversation. I'd also like to mention one bell boy staff(sorry, couldn't pick his name up.) who came to pick up our luggage! We needed more time for packing, so he had to wait for another 10 minutes outside and took our luggage. I was supposed to meet him at the lobby because we wanted to take some more last-minute photos of our beautiful room before we leave. It was raining. After another 10-15mins, we went out and were surprised that he was waiting for us in front of our door without telling us. He just said it was raining quite heavily, so he thought it was better we take the buggy to go to the lobby. He didn't tell us because he didn't want to push us at all and make us hurry. He was very thoughtful, and I was very touched. When we reached lobby, many staffs waiting for us to say good bye, and I was told that the hotel car was prepared for my next destination.(Bvlgari hotel) I was surprised because I was supposed to grab the cab. Marcus gently offered me to take the host car for my convenience with this kind of weather. I really don't know what to say, and I felt like the Mandarin Oriental Qianmen treated me like their family. It was definitely beyond my expectations. All the staff have been very helpful, professional, and attentive. During my way to Bvlgari Hotel, I found out that the driver doesn't use the navigation. I asked him, "Do you know where we are going?" He said he knows all the locations of every 5 stars and higher grade hotels. What a gentle and professional driver! There are always some reasons to come back! For me, the reason to come back to this property is definitely people and the breakfast, lol. The personnel of this property are absolutely the assets! The quality of service delivered by them during my Beijing trip has convinced me that I can always rely on this hotel for the home-away-from-home feeling. See you again!

Very best experience for me to stay here. All staff is very kind and helpful experience Ethan. Thanks for all the arrangements. Appreciated and highly recommended Hotel