Rochester Hotel

I made my reservation online. I went to the hotel. They told me they couldn’t find my reservation, but they said I could go ahead and get a room if I pay for it again ******* needs to not deal with the Rochester hotel. I’ve never had a problem using. ******* before this. I am completely dissatisfied and disgusted by this hotel.

Front desk vacant. Had to call for her to come down to check in. She brought her kids. Acted as if we were inconveniencing her to check in. Room was nice. Acceptable if you want only a place to sleep. No amenities. On street parking. Poor signage.

The staff was very rude, the bathroom was FILFY...someone's used washcloth was in the shower and clumps of long hair was in and on the shower drain

It was clean and the staff was friendly. The restaurant Downstairs was great. It just needed towel racks.

Overwhelmed and Thankful! Cool little place and a cool little town. The bar and pool tables are excellent. The breakfast at the restaurant in the morning was outstanding. Service was top quality and the food was delicious! My girlfriend and I we're overly impressed with everything. I'm not sure exactly what her title was but a girl named Sky went above and beyond to accommodate a late check-in for us. I'm not sure that this would happen every time but we were in a little bit of a different situation after a crazy weekend that we had had. They were very understanding of our situation and Sky totally and completely went out of her way to meet us. I'm not sure if they would do this for anyone, but it was an extraordinary gesture of her to meet us at a late hour. Thank you again Sky! If we are ever in the area again I would 110% stay at the hotel again!

I was waited on by the owner Ken who was very kind and gracious but the employees were nowhere to be found when needed. This hotel is a Landmark of Rochester and very old but updated. The cleaning could have been much better but was not the worse I have ever encountered. They do offer free WiFi and is conveniently located in downtown Rochester. There is multiple stores within walking distance.