AC Hotel Cleveland Beachwood

Review of AC Hotel Beachwood The AC Hotel in Beachwood, Ohio, is situated in a pleasant area and has a modern, clean design typical of the AC brand, with a European-inspired decor. The rooms are spacious, comfortable, and well-suited for both business and leisure travelers. However, my experience with the staff was less than satisfactory. Upon arrival, I waited over 15 minutes at the front desk, which was left unattended, before I was greeted. When I was finally checked in, there was no recognition of my Marriott Bonvoy status, which I found disappointing. Another evening, I visited the bar and found the staff seemed inconvenienced when I inquired about a food menu. I was quickly informed that there was no chef on duty, but no alternative solutions or suggestions were offered. When I requested a glass of iced tea, I was told they had none. Later, I tried to find snacks at the front desk, but the selection was limited to gum and sodas. While I understand that management may face challenges with staff availability, it’s essential that customer service is prioritized. Staff should be trained to be more welcoming, attentive, and proactive, especially when guests arrive late and dining options are limited. Simple gestures like eye contact, a smile, and offering alternatives can make a significant difference. Overall, while the property is lovely and well-located, the customer service experience fell short of expectations for a Marriott brand.

Excellent rooms and space. Lovely dining areas. Good breakfast at a fair value. Friendly staff and Missy the manager a great help. Worth the extra cost ca neighboring hotels in a great location too Quiet and comfy Modern and immaculate Great choice for east side

I was in town with my family for the NCAAW Final Four. The entire city was buzzing with activities associated with the tournament, eclipse, AND opening day. AC Hotel was also busy, but Kelvin at the front desk might us feel welcome and helped us settle in. Thank you for the terrific service!