Hotel Dekat Pantai di County Baldwin

Upon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink stripe said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?

Near to many good restaurants. No outdoor pool and indoor pool is too small. Breakfast is good.

The hotel was really nice despite a few minor issues in the room! The walls were super thin so you could hear everything, but the staff was friendly, the room was clean, and the location was perfect - right on the beach and close to lots of restaurants and activities. Some maintenance issues, but overall it was a great stay!

Staff was very friendly. Can’t wait to see the renovations.

nice hotel in a quiet location, not too far from the beautiful beaches

The Hilton Garden Inn in Orange Beach, Alabama, was a beautiful place! I liked the hotel layout. My favorite parts while staying there were collecting shells on their beaitiful private beach behind the hotel, leisurely riding innertubes on their ”heated river” behind the hotel and enjoying their delicious breakfast buffet. Every hotel employee we met was wonderful and helpful! I reserved a physicallyhandicapped room with island view. My only unpleasant part of my stay was the flooding from the handicapped bathroom shower that flooded the bathroom floor, into the front entrance to the room, even wetting the hall carpet. I reported it to the front desk, who thanked me for reporting it. They said it was because it was a handicapped room. I told them it didn't matter...if it was a handicapped room or not. I told them more care should have been taken considering it was for a handicapped person. What if I'd fallen on the wet floor and gotten hurt? Anyway, I liked the hotel but I don't recommend renting and reserving the handicapped room (#415) until these issues are corrected and the room, itself, is updated and this problem is completely corrected. Thanks! Rhonda Tippett

The place really needs to be gutted and rebuilt!! The tub corners were really filthy!! It was like baked in dirt!! Looks like they may need a chisel to remove the dirt stuck to the tub corners!! Thank goodness I always bring my own shower flip flops !! They didn’t even have bath towels just hand towels and one of the wash cloths was not even white anymore ( that really should have been trashed!! ) Thank goodness I also bring my own towels ! The carpet was so stained the room smells horrible!! The elevator was so dirty and dingy!!  And to think they charged me $225 for the night !! It’s good I was just passing through and it was a last minute trip and I didn’t have to stay but less than 12 hours!! I would never go back to that hotel again and unfortunately they make all other hotels that carry the same name look bad!!