Hotel Dekat Pantai di Haikou

First off, all staff are so polite and welcoming! They will smile and greet you, from the moment you exit your ride to the pool area where you can go soak in the hot spring. I really enjoyed my stay here, it was extremely peaceful and quiet, I’m sure peak season might be different though. The beach across the road is lovely to sit by and the sand is clean. I enjoyed my breakfast and thanks to Ernest for helping me with check in, and allowing me to split my booking so I could get buffet dinners since I had no partner checking in with me. He was welcoming and explained everything well in English, thank you to Megan for answering my questions and updating my buffet code and Prima for the swift check out. I hope to come again here, while the hotel is a little old now they make up for in service. The housekeeping staff does a great job and cleans the basin and the room is spotless when you come back! The only complaint I have is that the tv has 1 English Channel and that switches to Japanese movies sometimes. At the buffet dinner, the manager helped me choose a hot pot of my choice, and showed me where to get everything, the second time she brought me a plate of the soup of the day, she was so kind and lovely, I didn’t catch her name but I have to say thank you to her aswell. Breakfast is delicious and there’s a variety of whatever you like. Desserts are divine!! The hotsprings are lovely in chilly February and there’s an indoor pool too. Thank you for the lovely stay and happy New year! 🐍

Weather in Haikou was a little gloomy, but Erin went out of her way to make our stay pleasant and enjoyable. She was readily available on WeChat to answer my queries and gave me good recommendations on how to best spend my time in Haikou. Overall the hotel was also comfortable, and I love that there is an indoor kids playground which my daughter had so much fun in, and also that it’s close to the beach! The buffet breakfast every morning also served up a good spread, but their international dinner buffet was the best!

Location:Extremely convenient with breathtaking views. Room: Upgraded to a seaview apartment suite. The shower drain in my previous room had a minor issue. Manager Grace Wang from the Front Office patiently and meticulously resolved it. She even added me on WeChat to follow up—truly professional. Thank you! Breakfast: On 33/F. Stunning view. Decent overall. Highly recommend the noodle station and waffles. Service: Far better than the unsmiling Sofitel next door. Staff were courteous, kind, and tactful across all departments, including the Chinese restaurant staff on 4/F. True Hospitality: - Grace sent a beautiful birthday fruit platter for my family member’s celebration. - Proactively followed up during our stay to ensure a flawless, pleasant experience. I stayed another three days after returning from Xinglong. Felt homey and cozy throughout. Overall, exceptional value, highly professional service. Absolutely worth returning.