Deniece
7 April 2025
Great Service, But a Scary Experience
I usually don’t leave reviews, but I feel the need to share this for the safety of future guests. During our stay, a part of the ceiling (kisame) unexpectedly collapsed in our room. Thankfully, no one was hurt, but it was a terrifying experience that left me shaken.
To the hotel’s credit, the staff acted quickly and handled the situation with professionalism. They immediately upgraded us to a villa and gave us VIP treatment as an apology. The villa was beautiful, the amenities were top-notch, and the service was excellent.
However, as much as I appreciated their hospitality, I can't ignore the fact that this incident happened in the first place. It’s something I never expected and has honestly unlocked a new fear in me whenever I stay in hotels now.
I hope the management takes this as a wake-up call to thoroughly inspect and maintain all rooms, not just the premium ones. Safety should be non-negotiable.
To fellow travelers: enjoy your stay, but please stay alert and check your surroundings. Better safe than sorry.
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