DoubleTree by Hilton Hotels in Batu Ferringhi

I recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property. The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend). We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor. Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains. Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand. I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all.