Tasha
10 Desember 2023
Me & my handicap daughter were traveling to Baton Rouge for her surgery the next morning. Upon arriving at 7:30pm, there were 8 men hanging out in the parking lot, we had to walk through them to get to front door. Entering the hotel, the front desk lady said something and I thought she was talking to me, so I said “what was that ma’am?” She continued to stare at me as if I was bothering her or interrupting her. I could hear a man talking but couldn’t figure out where it was coming from. The front desk lady NEVER greeted me in anyway but continued to stare at me and then started talking. I then realized she was on speaker phone with her husband/boyfriend. STILL no welcome in or greeting just complete unprofessionalism. I had to talk to first and all the while she’s checking me in, she is steadily having a conversation with the man on the phone. Lobby to me, smelled like urine. Entering our room smelled very musty. AC barely worked. There was no vanity with the sink, it was a big inconvenience walking back & fourth to table to get ready for bed & in the morning because there was no where for me to put my toiletry bag in the bathroom. The guests staying above us where stomping & running around very late into the evening. I did go back and speak to the unprofessional front desk lady to ask for a cup because none were provided in the room and she looked at me like she didn’t know what a cup was. I just said NeverMind & grab one next to the coffee machine. 1/10 would NOT recommend!
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