VERY UPSETTING. We never stayed there. We canceled the overnight when we got there and couldn't even get in our first room. Then walking around the massive building to get back to the front desk, my son felt very unsafe by the other guests. Then they gave us an alternate room that the heat and air didn't function in. They returned our "security deposit" (which in itself is a red flag) and said they would let TRIP.com know about the cancellation.
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