I had an extremely disappointing experience with this hostel due to their misleading booking policies and refusal to honor their own terms and conditions. When I booked through Hostelworld, the confirmation clearly stated that the remaining balance was due on arrival. However, despite cancelling within the 48-hour free cancellation window, as per their own stated policy, the hostel extracted the money out of my account without my authorisation overnight and two days before the reservation and refused to issue a refund when I cancelled on the morning. When I raised this issue, the customer service was unhelpful and dismissive, showing no interest in resolving the matter fairly. Their terms were unclear and, even when presented with evidence, they refused to acknowledge their own mistake. This hostel operates with deceptive practices—if you book here, be prepared for hidden charges and an unwillingness to accommodate legitimate customer concerns. I strongly advise against staying here unless you want to risk being charged unfairly. There are plenty of better options with transparent policies and honest service.
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