Ulasan Barceló Raval

Tanggapan dari Properti: Dear Ben, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.Moreover, we are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Carlene GarcíaDirección / Hotel Management

Tanggapan dari Properti: Dear Guest, Thank you very much for your kind feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words, we will be sure to share your feedback with the team. We are also happy to hear that our breakfast helped to start your day off the right way.We look forward to welcoming you back for another memorable experience.Best wishes,Carlene GarcíaDirección / Hotel Management

Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback.We regret that your recent stay fell short of your expectations. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We look forward to welcoming you very soon.Best regards,Dirección / Hotel Management

Tanggapan dari Properti: Dear guest, first of all, thank you for taking time out of your busy schedule to share with us your recent stay at the hotel. Only through input like yours can we maintain and improve the service we offer our guests. At Barcelona, ​​we value our customer service-oriented staff because we know that your interactions with them have a huge impact on your overall vacation experience with us. Therefore, we are very disappointed to read your review of our service and we are committed to changing any behavior that deviates from our goals so that our guests feel cared for and welcomed at all times. Likewise, we are concerned that you were not properly informed of possible additional charges during your stay and we apologize for any misunderstanding that may have occurred. We certainly can't let any guest leave unhappy. Therefore, our team will discuss the above issues to find out where we can improve. Kind regards Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Tanggapan dari Properti: Dear Mr./Ms., Thank you for staying at Barceló Raval. We are very sorry for the inconvenience caused by the water leaking onto the floor in the shower room. We will investigate the cause and strive to improve so that this does not happen again in the future. We are also very pleased that you enjoyed the breakfast and that you were pleased with the location of our hotel near the subway station. Thank you for sharing your comments and feedback. We look forward to seeing you again. Dirección / Hotel Management

Tanggapan dari Properti: Dear guest, We are very surprised and dismayed by the content of your opinion regarding your stay in our hotel. Offering our highest level of hospitality is our main objective and we sincerely regret that we did not live up to your expectations on this occasion. We are deeply sorry to receive your review in which you convey your disappointment with your stay and we miss a more specific comment that allows us to know in which specific aspects we have not been able to live up to your expectations. The opinions of our guests are always a clear way for us to discover those points where improvement is possible. For a future occasion, please do not hesitate to contact our reception to point out any imperfection in the service. Our team will act quickly with the intent to address the matter and correct any situation that is not in accordance with our established standards. The service of our employees is a source of pride for us and we are quite disappointed to hear that you feel that we are acting below par. our chances in this area. However, you can be sure that your comment will be shared with the team to inform them and get a further review of the service. Finally, we are sorry to read that the location of the hotel is not to your liking. We are located a stone's throw from Las Ramblas and many other points of tourist interest, as well as being in a neighborhood with an infinite gastronomic and cultural variety. We hope to receive you again on another occasion, Sincerely, Gabrielly Lacey Assistant Manager