NH Collection Constanza

pleasant stay overall! the room is spacious and clean. very close to public transport

Very good, comfortable room, large bathroom. There are two spaces for bathing, a bathtub and a shower. The curtains in the room can block out light well and the sound insulation is also good.

Pro: within walking distance from Metro L3 line (13 mins), as well as train station Sants Barcelona (12 mins), free swimming pool usage, close to a shopping mall. Cool air-con. Cons: Central conditioning, lots of hotel guests smoke cigarettes or vaping in room, which means if you're a non-smoker, you have to endure that throughout the stay. The worst part is the service of the hotel. Even though my booking obviously states that city tax has been paid during booking, and Trip.com also confirmed again by email and calling the hotel saying city tax has been paid, the hotel staff and manager insisted that I must pay at the hotel again, which is annoying and ridiculous. Eventually, they insisted they will deduct the sum from my check-in deposit and told me to claim it back from Trip.com. What kind of service is that? I asked for higher floor during booking about one month before staying but they gave me 2nd floor and said their hotel was full. Noisy air-conditioning. Need to pay for heated jacuzzi