Hotel dengan Bar di San Juan

The facilities are beautiful, as is the view. The team in the restaurants were hospitable and did their jobs really well. It's in the center of Condado, so great restaurants nearby, and an easy Uber to Old SJ. The rooms & service there was different. We went with our son, so I booked a suite (as a splurge). When we got into our room, it was a wonderful room, but there were a series of maintenance issues. The phone didn't work. The table was uneven ( I used a thick wedge to stablize it). Curtain rods were broken. Additional smaller things. I talked to a person on our floor, they said they would fix it. It didn't get fixed. After 4 days I ran into a manager who asked about our stay. I told him, he took detailed notes. Nothing happened. Never got fixed. We were supposed to have butler service. The butler sent a text after we'd been there 4 days saying to let them know if we needed something. We never saw him/her. I suspect a normal room would be fine there. But pretty disappointing considering how the Commodore suite was marketed - I think we would have got better service at a chain hotel.

Great place and great service. Kind and smiling folks. A very hooked up hotel. Lots of amenities.

It takes 10 minutes from the airport. And 5 minutes walk to the osean attached. We arrived 6am but they allowed us early check-in because the room was available without additional charge.

地理位置很棒，坐落在老城區內，離城堡僅10分鐘步行，離所謂的“雨傘街”也很近，總之就是去哪都比較方便。 酒店本身還好，也有歷史感，不過我們僅住一個晚上，總體感覺良好。

This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.

服務態度不咋滴

It’s a beautiful place to spend your vacation. The amenities are beautiful and the place is romantic. Highly recommend for couples.

First of all an authorization for $5000.00+ was placed on mycredit card. LaConcha admitted their error and removed it. Secondly the shower was extremely difficult to operate. Maintainance demonstrated it, but it was totally unacceptable. Our security safe froze on us at a very inconvient and was repaired. We would not stay there in the future

We were a little reticent about our choice having read some of the TripAdvisor reviews however we were exceptionally pleasantly surprised. Not only was our check-in available when we arrived at the hotel ahead of time but the room was well appointed, clean and really comfortable. The pool area as well kept and well attended, same with the adjacent Private beach area as well. There were free to use loungers and umbrellas down on the beach area which is a really lovely sheltered Cove and perfect for swimming and snorkelling.  There are some areas of the exterior of the property which could benefit from some attention but this is on the exterior of the building itself and in no way impacts on the fab stay experience. Fantastic value and a great experience. 100pc recommend and we would love to return with our kids.