Hotel dengan Bar di Hangzhou

It was very relaxing and comfortable in 3 days in this hotel. Nature around hotel was good , especially， hotel crews was nice and good attitude I definitely will visit again and recommend to all of you. 감사합니다😄

Beautifully located hotel, with great views and access to Qiandaohu. Amazing service by Intercontinental Experience Ambassador Klein, who was able to help with any requests needed. Children loved the services available including electric cars, train, indoor play area. The only area I would say needs some improvement is food choices for children. Very limited choices for what they could eat.

This is a new hotel is a new tower so it does not feel old or dated. The decor is quite stylish and the reception desk were extremely helpful and professional with our early check in request and the switching rooms because the first two rooms we checked smelled of cigarettes. The robot delivery to your room for items such as takeout was a novelty we enjoyed. There were however a few things which took away from it being a truly world class 5 star hotel. Minor inconveniences: - The shower had a small leak every time we used it. The plumbing for the whole hotel seems to have not been to a good standard as evidenced by other reviews and the amount of new plumbing sealant applied to the sink - The amount of light switches and their placement. Some buttons didn’t work and some of the English labels did not correspond to their actual use. Major inconveniences - The cigarette smell in the first two rooms we checked. Cigarette smoke also leaked into our room in the mornings from neighbouring rooms. If you’re not going to enforce your no smoking policy then I suggest creating separate floors for smokers and non smokers - The quality of the bed was not 5 star. It was way too soft and sunken and reduced our quality of sleep - The hotel management should not pressure their staff to request guests write 5 star reviews. Chasing your guests on WeChat to ask for reviews is in no way professional I would suggest to the hotel management that they take their staff on a “work study” trip to the IFC Residence in Shanghai to learn how to accomplish true world class 5 star professionalism. The staff there don’t bother you unless you need them and I would happily write them a good review without being prompted.

had a great stay here. The staff were consistently friendly, and the receptionist Alex stood out, he went out of his way to make sure I was comfortable, answered every question, and handled any issue quickly. Unfortunately, I became sick right before arriving, so my entire six-day trip ended up being spent inside the hotel. But honestly, that wasn’t too bad. The room had 500 English movies and a full kitchen, so I was able to rest comfortably. The hotel is modern, the gym is solid, and overall I really enjoyed my stay. My only criticism is that the hotel should consider adding a food-delivery robot. The elevators are fast, but when you’re sick, getting up and down to pick up food is difficult. Besides that, I’d definitely stay here again.

Saya sudah menginap di hotel ini beberapa kali, dan pengalamannya selalu melebihi ekspektasi! Begitu turun dari mobil, staf, mulai dari satpam hingga resepsionis, tidak hanya membantu dengan antusias membawakan barang bawaan dan mengantar saya ke meja depan, tetapi juga proaktif membantu membawa barang bawaan ke mobil saat check-out. Rasanya seperti di rumah sendiri. Kamarnya nyaman dan bersih, dengan pemandangan luar biasa dari jendela setinggi langit-langit. Fasilitasnya modern dan cerdas. Lokasinya juga sempurna, Anda bisa berjalan kaki ke Danau Barat dan sangat mudah menjangkau jalanan ramai Qinghefang. Hotel ini benar-benar tenang meskipun berada di tengah hiruk pikuk kota. Sarapannya juga patut dipuji, dengan berbagai pilihan hidangan Cina dan Barat yang berlimpah, memberikan energi penuh untuk memulai hari.

Great hotel for family with children. All the amenities are of good quality. Only problem is that they close the amenities without prior notice. We used pool and gym everyday. But, last day of our stay we paid for late check out because my little boy wanted to enjoy swimming pool in the daytime before leaving, only to find out later that the pool is closed that day (they did not tell us anything when we went to the swimming pool day before ).

Ini adalah pertama kalinya saya menginap di hotel ini dan saya sangat puas. Saya tidak menyangka akan kembali lagi untuk berkunjung kembali. Pelayanannya sangat baik dan luar biasa. Ditanya apakah saya punya saran, saya tidak punya saran karena kamarnya sangat bersih dan setiap anggota stafnya baik tidak peduli di departemen mana mereka berada di lantai pertama dan restoran lantai delapan hangat. Kamarnya sangat bagus. Anda dapat melihat bahwa kamarnya telah dibersihkan dengan hati-hati. Kemudian saya lupa barang-barang saya dan bahkan tidak memikirkannya. Staf hotel bahkan menelepon saya dan menyuruh saya mengirimkannya melalui SF Express. Saya menghitungnya dan tidak perlu mengeluarkan terlalu banyak uang. Tapi pihak hotel nyaman saya dan berkata jangan khawatir. Saya sangat tersentuh dengan ketulusannya. Sangat sedikit hotel yang bisa melakukan ini. Selain itu, saudara perempuan saya menelepon saya untuk memberi tahu saya cara membuat check-in lebih nyaman dan lebih cepat di lain waktu. Saya akan menginap di Grand Hyatt lain kali saya kembali.