Hotel Dumanov

Great location, only a few minutes walk to the gondola station, very close to many bars, clubs and stores. There is a ski room in the lobby to store and dry skis, poles and ski shoes, which was free to use. The staff were very friendly and knowledgable, and the hotel had a free sauna, steam room and jacuzzi (although the steam room was only working for one of the three nights we visited the area). The room was tidy but we found a razor in the bathroom that belonged to neither me nor my partner. We also found someone else’s food left in the fridge - freezer which smelt really bad. On our second evening, the hotel owner(?) Dimitar (whose number we were given as first point-of-contact) blocked my number after I inquired about the fast-track gondola passes he had promised us, which made us feel very confused and uneasy. It felt like they were offering us this fast-track to ensure we didn’t cancel our booking, after I enquired about the queue situation for the gondola. If we weren’t offered this fast-track, we would’ve booked a different hotel which had fast-track passes for sale. There are 5 hotels in Bansko which offered this. We ended up queuing up to 3hrs every day as a result of this misinformation. On our last night after skiing we paid for a massage; the woman was lovely and it was a great experience.

We stayed here at the end of December 2023. Pros: Room was clean, friendly staff, breakfast was good enough, good sauna and jacuzzi. Cons: unfortunately, the sauna is open until 20:00, so after a busy day you can’t get into it. You can hear neighbors noise in the room. No lift to third floor.

1. красивый: хорошая отделка и свежий ремонт в национальном стиле 2. уютно: номера просторные, есть балкон со столиком и двумя стульями. 3. Чисто: постели удобные, матрас не продавлен, белье свежее, уборка каждый день, полотенце меняют своевременно. 4. Питание в механе: брали завтрак (шведский стол) и ужин (а-ля карт на выбор 3 блюда суп/салат, второе и десерт) 5. Расположение рядом с центром, до подъёмника 5 минут ходу. И ещё один весомый плюс: раз в неделю хозяева устраивают бесплатный приветственный ужин для всех гостей с вином и национальными танцами. Это был лучший вечер за весь отпуск!