Premier Luxury Mountain Resort

The swimming pool was a little cold

Nice hotel! Incredibly good hygiene and stuff attitude! It’s was very pleasant for my personal experience as I waited for up to my staying last year in the same period. Very good food and service! Good welcome, nice child care and perfect spa. Good value for price!

The hotel is a gem. We stayed for 5 nights in Dec 2024. You can tell that the company or owner has invested lots of time and money to create this result. Excellent quality of materials the rooms are spacious and the setup was beautiful. They gave us a fantastic family room, with very comfortable beds and was very clean. Now the downsides. Except for the housekeeping department, which did a fantastic job and kept the hotel sparkling clean, all the rest of the staff need better manners and lots of training. The front desk could not help me with any questions I had. They did not even know if they knew if a bus made any roots from the hotel to the town. The next day I discovered that they have their own van which takes you downtown without any charge. Anytime I would asked they would say they would get back to me or call my room for the requested information. No one bothered. The night shift receptionist did not speak English and we could not communicate at all. Waiting staff need to be trained. A 5 * hotel is not only the facilities. You need to have the proper services to call yourself a 5* hotel. Breakfast staff and lobby bar staff were all around the place doing random things or checking their phones except of taking care of the guests. When we went at the lobby bar to have something to eat and drink the place was empty and there were two waiters on duty. We had to call to call them to come to the table and even then it took them an additional 5’ for them to come. Everything was served like if we were at a cheap tavern. All plates and drinks came by hand and never used a single tray. Prices were reasonable except for the small bottle of water which costed 10 lev =5€! Breakfast staff would gather in parties of two or three and stare at the people having breakfast and making comments to each other. Not very helpful. The only person always doing something was a new guy with long hair probably a trainee. Breakfast setup was ok. The groom at the reception would always be on his phone doing nothing. I was struggling with 3 suitcases and his only concern was to hide his phone. Never offered to help. The maintenance department was doing some work outside of our rooms. We were not bothered about it at all. After the first day they left all the rubbish and equipment there and never took them ,away. They could at least throw away the plastic wrappings, brooms, and mops and tidy up the area. We had to see this every time we would sit out at our balcony. The ladies at the spa were very friendly and polite. We booked massage treatments for all 4 of us. We were very happy. One of the jacuzzis was problematic and the water has not hot. The sauna and steam bath were good. If the waiting and front desk staff gets trained and services improve only then this hotel can really be called a 5*hotel. I really hope that something of the above will change in the near future as the hotel really deserves it. In any case I highly recommend it as it stands out from the rest in

This hotel was excellent in every way. The spa facilities were superb and spotlessly clean. The food was excellent – both breakfast and dinner. We also found the staff very friendly and welcoming. And our run was twice the size of what we would get in a western European ski hotel We would most definitely recommend this hotel.

In my opinion, this hotel is not as luxurious as the name suggests; the room was huge but furniture and lightings were basic. I would have rated it as 3/5 but the dinner was extremely good with several options also for vegetarians, and this deserves a 4/5 rating.

We went to the spa and it was fabulous. We had some issues with our original booking and our airport transfer and the staff were so accommodating and made some calls to get our bookings changed to an earlier time. The actual spa itself was lovely and serene. I received a back, shoulder and neck massage from Florida which was absolutely divine. She managed to locate every area of tension on my back and ironed it out. I wish I could go back to get massages from her on a regular basis! A bit pricier than other spas in the area but well worth every penny.