Premier Luxury Mountain Resort

Love it love it love it. This hotel deserves their five stars service reviews. Staff were very welcoming and helpful. The spa facilities was absolutely perfect! Will definitely be back!

I’m sorry to have stolen the title of someone else’s review, but I couldn’t agree more with the person that wrote that this hotel was more like a Premier Inn than a Premier luxury hotel. This is most certainly not a five star establishment, more like a three star. We stayed for a week towards the end of February and whilst it was half term in parts of England, the hotel was certainly not overrun with children . The main issue for us, was that the food in the buffet restaurant was tepid to lukewarm every single evening. We arrived when the restaurant opened at 7 pm hoping for hot food and still couldn’t find any except the soup. The array of starters and salads was magnificent and delicious, but I didn’t want to eat cold food every night. For us that was very disappointing. There was a great selection of food, but everything is stored under a light and not in a Bain Marie. There is no water available unless you buy bottles of it . The desserts, however, were delicious and plentiful with lots of fresh fruit to choose from as well. I could certainly not complain about the breakfast. There was a magnificent choice including the omelette station which was done to order. It was the only hot food that we had there. There is a coffee machine, but again the coffee was not as hot as it should be. Our room left a lot to be desired. We had a junior suite with a wardrobe in the kitchen area, four coat hangers between two people, and a cutlery drawer that contained only a bottle opener and 4 teaspoons. We arrived late on the Saturday evening from the airport and the buffet restaurant was closed. A plate had been made up for both of us which included bread, butter, cheese spread, and some ham. Too bad if you’re a vegetarian. We had to use the teaspoon in the room to spread the hard butter on the bread! The fruit plate was very nice. The bar area was very pleasant . it was extremely quiet considering it was a large hotel. I didn’t care for all the big TV screens showing sport, but that was just my preference. The swimming pool, steam room, sauna and Jacuzzi was excellent. I had it to myself most days during the day. It was really clean and there was a lifeguard on duty most of the time. The outdoor pool which we didn’t use opens at 5 pm. it was a 10 to 15 minute walk into Bansko to the gondola or a courtesy bus every 15 minutes which stopped at 5pm. There is a break in the day when the courtesy bus doesn’t run. There are multiple bars and restaurants near the gondolas which were great. It was a 2 1/2 hour transfer from the airport to the hotel. Apart from the reception area and the bar, the hotel is quite tired and really does need an upgrade. There is a cash machine in the lobby area and also an à la carte restaurant which opens most most of the day. Again it was very quiet. Bed and breakfast guests can upgrade to half board, but I really wouldn’t waste your money. Wrap up warm and venture out into Bansko for the evening where you will find multip

Excellent hotel, all staff very friendly and helpful. Also very clean and as you would expect for 5 stars. Vic in the ski shop also very helpful providing excellent customer service. Highly recommend the hotel and resort. Slightest downside, can be slippy around outside heated pool, but once in the pool it very nice and turns a little magical when snowing.