MPM Hotel Guinness

Lovely hotel. Breakfast and evening meals both had lots of choice and were of a good quality. Staff were all friendly. The spa area was of a good standard, and much needed after a day on the slopes. Which were only a 5 /6 minute walk away. Close enough to all the night life but far enough away not to hear anything and be kept awake. If we came back to Bansko would definitely stay here again

Still decently priced, unlike the MPM Sport which was suddenly "upgraded" to 5-stars and almost doubled its prices over the course of one year. Very well situated, near Pirin St. and near the gondola (approx. 5 minutes walk) while a shuttle bus is also available every 15 minutes. The rooms are a bit dated but as others pointed out, they are clean (serviced daily) and well maintained. The reception staff are making a effort, both to accommodate guests and to be polite. We probably got an upgraded room which was a maisonette style apartment on the 5th floor, very very spacious. The room was well equipped with almost everything you'd expect. The beds were OK, nothing special. I read about other guests mentioning how they were charged for minibar items they didn't consume. Well it almost happened to us also. I believe the issue is that if they can't find the items where they're supposed to be, they think the item in question is not there. In any case, we straightened this out with the reception, no problem. Breakfast was decently varied and of average quality. In any case, you could find things to eat every morning. There's a quite large sitting area, so it seems unlikely that there'll be waiting to sit down. The ski room is very small with no real sitting space for putting on ski boots etc. It's also locked everyday, from 6pm till the next morning. Finally, because of the way the hotel is built, it is a bit noisy but nothing that can't be handled Would I come back? Probably, because it's one of the very few remaining fairly priced, decent hotels, which are within walking distance from the gondola. I would give it 3 and a half stars (if tripadvisor permitted it)

Positives The rooms were a good size and the children did get their own bedrooms even though we weren’t expecting that so that was really helpful. The cleaner Margarita for our room was amazing, she did little sculptures everyday with the towels which was a nice touch and made our beds everyday. The ski room Large heated ski room for boots, skis etc which was really good and could be accessed via a side door so no need to walk through the hotel. The Restaurant The hotel food was ok as expected for Bulgaria but beware you can’t wear anything like Crocs or open front or back footwear for any meals. Luckily we all had other footwear but not sure what we would have done if not. The lobby The hotel is really noisy as all the rooms face in towards a lobby as the hotel has an atrium where everyone sits and drinks at night so all the noise travels up to the room even on the 5th floor until 11pm. I hate to think how noisy it would have been if you had a room on the same floor as the lobby. Also some people seem to just let their children run around the floors right outside your doors while they sit downstairs, again until 11pm. There are signs everywhere saying not to bring your own food or drink to consume in the lobby but this was blatantly ignored by many guests as they brought crisps, nuts and five litre water bottle full of wine with them. They just bought a bottle of water from the bar and asked for lots of wines glasses! The spa The spa was a nice touch but it was really busy from 16:00 onwards with no one taking any notice of the maximum number of people in the jacuzzi or saunas. I think the most I saw in the 3 person jacuzzi was 10! The hotel could be so much better if they just sorted a few things

The atrium with the central fireplace is impressive. The location is good but it is a shame about the unloved wasteland surrounding it. The self service food was much better than we expected, plentiful and with good variety. I would have liked coffee to be available at dinner though. The atmosphere in the restaurant is quite gloomy, better lighting would improve it. The staff were very efficient at clearing plates. The rooms are spacious and clean. However the furnishings are shabby eg a chipboard coffee table with rough sawn edges and visible screws, the lighting is also very dim making it impossible to read a book. There was a two ring hob and extractor fan (which had been disconnected) and low and high kitchenette cupboards - all empty, so it seems just for show? not even a teaspoon although there is a kettle. The hotel has a lot potential; with some relatively minor improvements it could be 4star but in reality it is sliding below 3star.

First time staying here and would happily return. We stayed in a studio which was spacious, with a fridge/mini bar, kettle, tea and coffee, bathrobes and slippers. The bed was a huge double and very comfy. Bathroom was dated and we had a problem with our shower which was quickly rectified after a visit to reception but there is plenty of hot water and the pressure is good. Breakfast and dinner is good with plenty of selection to keep you happy for a week, however they don't allow open back shoes (ie crocs, flip flops) in the restaurant, saw lots of people being turned away because of this. Bar area is beautiful with a huge open fire, nice to chill by in the evenings and Toto the barman is a credit to the hotel. Friendly and excellent service. The spa area is a lovely addition but obviously gets super busy late afternoon/evenings. Swimming pool, steam room, 2 saunas, a jacuzzi, roman bath and a cold plunge pool which feels incredible on tired legs after a day on the slopes. We took an afternoon off mid week and went in about 2pm, we had the place to ourselves which was lovely! If you fancy a change from the hotel food, pop up the road towards the gondola to the Alpen Italian restaurant. Amazing food and service! Not to be missed. Overall we loved our stay here and would definitely return!

We have been to the Guinness a few times and every time has been wonderful super clean with a very spacious one bed apartment at the front of the hotel with great views of the mountains. It is very close to the ski lift they also provide a shuttle us. There is a great guy who does ski rental under the hotel who is so helpful and reasonable priced. A special shout out to Toto at the bar who is so pleasant and helpful a great asset to the hotel. The rooms are really cosy and have tea and coffee making facilities and the house keeping staff are lovely especially Xaupue. Great Spa centre also