Hotels near The Old Customs House, Bangkok

Positive things: Great room views. Hotel is clean. The variety and quality of toilet ametities are very good. Negative things: Awful staff attitude. I inserted in the reservation, made sure to the lady at the check-in, that I would like a quiet room. However, I was put into a room next to the elevator, and that elevator there is VERY NOISY. Everytime the elevarot worked up or down, I could hear it working in side my room. I inquired the reception, informing my room number, to be told immediately the hotel was fully booked, I did insisted that the noise was not pleasant at all. The answer given, in a very rude tone, was that I should try to change for the other night. I then told them that I am staying for one night only. To no avail or change of attitude. After much insistence and even the interference of a local friend who works for the brand, I was changed to another room. In this oher room, to my surprise, there was CONTINUOUS LOUD NOISE FROM RENOVATIONS. Note that it was already 21h00 (9pm). I was even told that in this brand the have a ”golden rule” of not making noise after 17h (5pm). Which again, more unpleasant exchanges with reception with another interference of my friend (who was also shocked) almost one hour after I was ”upgraded” the room. At this new room, which by my view wasn't that different from my original ones, it was finally quiet. Seems that was a room rarely used and with various stains in carpet and bed sheets. However with the stress that I went by, really didn't cover it. It was now five hours of annoying unnecessary stresses with the hotel staff. It is not really a cheap hotel and it has an image of a prestigious brand. The staff attitude was less than acceptable throughout the whole experience. Fortunately I was lucky for my friend to intervene in my favour. Glad that I had to stay only one night. At check-out, I was faced with even unprepared individual who did not know how to use a card machine. I know it's a Hilton, but I can say it was one, if not the most irksome experiences that I have ever dealt with.

Overall, the hotel is great. Good location, clean and spacious.. just some small issues. I find it annoying. 1) The hotel lifts can be more responsive and active. Half the time, it's only 1 lift moving when there are 6 lifts. Resulting in long wait time and frustration as during some busy period, you can't get into the lift. 2) The lift key card reader and control panel is only at 1 side of the lift. So it's very inconvenient and hard for guests to use, especially when the lift is packed. So you may miss your level by the time you manage to squeeze through to get your room card scan. 3) The check out process can be more efficient. Due to in house beverage available in the room, the staff need to check and verify the consumption during your check out Resulting in long wait time. Wastage of time and manpower. I think in these days and age, it would not be very useful to have these in the room. Especially the mall and convenience stores are all nearby. Unneeded offerings I feel. Other than the above, the hotel is great. Hope it helps.

Well, this is my second stay at this hotel in 3 months time. This time I got a room with a bath tub which is absolutely fine with me. However, there is no rack or shelf for the shower gel and shampoo, so I need to bend over 90 degrees for several times in a shower which is quite annoying. The sink also has a long hair from a previous lady guest. Photo attached for details. Other than the bathroom, the mattress is also a bit too soft especially by the edge, so I need to sleep in the center of the king size bed to avoid a bad back in the morning. Secondly, the same old issue happened again (it happened in my last visit in July) as the room maid took the room key away from the slot by the entrance of my room, to save energy I presumed This time I have no choice but to run down to the front desk and addressed the happening to the asst. Front office manager. I need to reiterate to her and she agreed that is not the proper action to do in view of the security of my room. Later on, Ms Paantayamon, the manager sent me a fruit plate and chocolate to compensate for the inconvenience caused. I sincerely urged her to conduct more training to the room maids of their uwnprofessional behavior to take room keys away from any guest rooms. It posed a security issue if the key is in the wrong hands. Finally, I hope the hotel looks into this seriously before any theft or loss happens due to the key being taken away from a guestroom.

A good location which was walking distance to where we wanted to be but not everyone would be happy with this location. The hotel had everything we needed including a great little rooftop pool and chill area. Great staff, excellent breakfast and everything was perfect for our short two day stay. Recommended!

The location is pretty convenient, with a few stops away to Siam and a few stops away to icon siam. The room that we booked is a family room and I think the upper bunk is not very clean, but that may be because it’s too hard for the service staffs to actually make the bed and clean the gaps for the upper bunk. Those who want to book this hotel need to note that there’s no room slippers, comb, razors, sanitary bags. And can only be purchased at 7-11 if you require them.

Forgotten Hostel Silom is a cozy and budget-friendly accommodation located in the heart of Bangkok’s vibrant Silom district. Its prime location, close to the MRT station (Samyan Station), makes it an excellent base for exploring the city’s attractions and nightlife. The hostel offers clean and comfortable rooms with basic amenities, perfect for solo travelers or backpackers. The atmosphere is warm and inviting, with friendly and attentive staff who make you feel right at home. Whether you’re looking for a convenient place to rest or a welcoming space to meet fellow travelers, Forgotten Hostel Silom is a great choice for a stay in Bangkok.

I recently stayed at Hotel Sapin, and overall, it was a great experience. The room was spacious and clean, and the bed was very comfortable, allowing me to sleep well every night. The hotel also offers free shuttle service to nearby popular attractions. In terms of service, the staff were very friendly and helpful. Whether it was asking for sightseeing recommendations or making special requests, they were always attentive. The breakfast had a wide variety of options, and the food was fresh—several dishes were particularly delicious. Overall, I was very satisfied with my stay, and I would definitely consider coming back next time!

Pro: 1)service is attentive. Staff try to help within their means. Request fr late check out at 1pm instead of 12 noon was granted 2) free coffee n tea in lobby ( pls refer to photo 3) living room spacious and no weird smell. Con: 1) the bathtub is not fr useless I felt cheated. I even bought sea salt n bubble balls to prepare for a good soak. 2) no curtain at the bathtube this the floor always flooded after one if us shower. Very bad. Install curtains is a must 3) location no good everytime go out has free transport tuktuk car but when coming back u hv to take a cab cos us inside land 4) the body wash n shampoo are lousy.. too watery 5) the toilet flush was very weak. Hv to keep flushing. Conclusion: will not book again. Due to con more than pro

Thai hospitality at a luxurious level. Evident splendor in every minute details of decor, furnishing and service. Spacious room with carefully designed utilities, such as a huge day bed by the large panel window for one to lounge lazily while enjoying the million-dollar Lumphini Park view, down to a warmed toilet seat and finally a wide bathtub for 2, carefully adorned with a few panels of mirror to please one's senses. A zen themed infinity pool, equipped with corners of hydro-spa section, surrounded by huge inviting daybeds where one can enjoy a panoramic view of the famous Lumphini Park, while being served by humble and attentive staff at your beck and call, whenever you need and enjoy the serenity of the sound of water. It's easy to spend hours by the pool with staff at your call to serve any drinks and food you want at your whim and fancy. Just before you retire for the night, I would suggest one to turn off all lights in your room, and take in the sight of Bangkok at night. It's simply breathtaking! In the morning, one can look forward to filling an empty stomach with a wide variety of cuisine at the Pavi lion, where 2 differently cooked bacon is being served, showing exactly how much your preference is highly regarded and deliberated. A signature brand, representing the Land of a thousand smiles, a flagship hotel where one is guaranteed tasteful serenity, peace and comfort in the modern capital city of Thailand. I look forward to a longer stay next time to enjoy the genuine Thai hospitality...

I stayed at Novotel Bangkok on Siam Square during a business trip, even though my meetings were in Sukhumvit. I chose this hotel based on its high rating, and I must say, the location is absolutely superb! Everything I needed was within walking distance—MBK, Siam BTS Station, and the many shopping options around Siam Square. There’s even a Café Amazon right opposite, which is my go-to coffee spot in Bangkok. The hotel lobby was spacious and well-designed, featuring bars and cafes, making it a nice spot to relax. However, the check-in counter area is quite small, so it can get crowded during peak hours. That said, the staff were all friendly and helpful, which made the experience pleasant. As for the room, it was spacious, clean, and cozy—perfect for one person. The washroom was well-equipped and included a bidet, which was a great touch. Breakfast was decent, and I appreciated that there was a Halal section, though the variety was quite limited. Overall, I had a great stay and found the hotel to be an excellent choice for both business and leisure travelers. Would definitely consider staying here again!