The Palazzo Hotel

1）上房走廊好暗，房間里有大窗算光猛。 2）😓房間廁所浴缸的去水設計真的非常糟糕‼️～每次沖涼都嚴重滲水到地上，而且入住第一晚完全沒有鋪地上的吸水地巾，沖完涼腳一踩地😭已連續滑倒兩次，頸椎有些扭伤，幸好無大礙！ （（⚠️💢酒店一定要重視考察廁所浴缸的去水設計，每次沖涼都心驚膽跳，非常危險，要改善！！）） 3）房間廁所沒有提供面巾、沒有牙刷牙膏 (note: 唔記得是否有沐浴露洗髮液！) 4）自助早歺还可以，尤其粥及湯都OK！

是我住過最差勁的酒店，wi Fi需要去前台要單獨密碼，而且網速特差，半個小時左右掉網。二按金1000泰幣，但凡在房間有一絲煙味罰1000，三沒有拖鞋，四燈和插座連一起，關燈插座也沒電，***奇芭，我要開着燈才可以給手機或電腦充電。太多太多奇芭的事情！

位置近路邊象神方便，房間整潔。服務極差的，租了兩間房只要有任何提出都會拒絕說沒有，一間房間沒有牙刷，另一間又沒有夾萬，需要提出很長時間疑問，才會拿給你，另外退房會有各種理由需要扣錢，例如已經還房卡，說沒有房卡要扣錢，因為服務糾纏時間長，又說要扣退房遲，感覺就是有個坑，在捉你們趕時間，不想糾纏就扣錢，由於我有還房卡 還證明我退房時間已在大堂，最終我說提出收據 我付錢後作出投訴 才收回訂金，但糾纏時間較長。總結房間位置和整潔度 是沒問題，而服務質素就不能接受

酒店後面很安靜，大廳很寬敞漂亮大氣，前台不懂中文，綠寶石酒店側面，環境還可以 唯一缺點：空調吹風聲有些大！ 滙權地鐵站附近

I would like to express my concerns regarding my stay at your hotel on February 6, 2025. Below are the details of the issues I encountered: I arrived at the hotel and checked in around 2:00 PM. The male receptionist, who was wearing a suit and appeared to be middle-aged, confirmed my booking and mentioned the payment for the deposit. However, I did not hear or confirm the type of bed, and I did not specify my preference. I intended to have a single bed, but I was given a room with a double bed instead. When I requested a change, the receptionist informed me that no rooms were available. Additionally, the power outlet near the mirror was not working. When I opened the curtain, I could see the hallway, which made me feel a lack of privacy. The room also had poor soundproofing, as I could hear Chinese-speaking guests walking by and talking outside the room. I am very disappointed with my experience at your hotel, and I regret my decision to stay here. The stay did not meet my expectations, and I hope you will address the issues I have raised. I look forward to hearing back from you and receiving clarification or an appropriate resolution.

The accommodation is clean, has complete facilities, breakfast is a reasonable amount, close to shopping malls, restaurants, and subway.