Anonymous User
February 24, 2025
Booked 2 rooms
The problem is
1. There is a 500 baht deposit for each room key card
Both rooms do not have 500 baht notes, so I paid 1,000 baht note as a deposit for 2 rooms. At first, the officer did not accept it and said that I had to bring the 500 baht note to pay separately. I thought that since I booked 2 rooms, can't I use a 1,000 baht note? Why do I have to pay with only 500 baht notes? So I clearly informed the officer that the 2nd room will check out later and come to receive the money at once. The officer gave me only one receipt for 1,000 baht.
2. But it turned out that when I checked out the 2nd room, the officer said that he would not return the 1st room because the 1st room had already checked out but did not come to get the 500 baht back. So we argued a little. 📌 Then I explained to the officer that we had talked from the beginning that we would return the deposit together after the 2nd room checked out, which was the officer. The person who issued the 1,000 baht receipt for both rooms was the same person who received the 1,000 baht deposit on the check-in date.
(There were a lot of customers, so they might have forgotten.)
3. But in the end, the hotel staff returned it as usual, the full amount of 1,000 baht.
What I would like to suggest is that the hotel is very good. I would like you to improve the communication with customers a little bit. It will make the hotel more perfect.
Cleanliness
The hotel garden is clean. I would not give a high score because the room door was broken and there were pieces of wood falling when I opened it. But the hotel was nice and changed the room for me.
All the staff are nice. There was just a small problem with returning the deposit.
The parking lot is spacious. There are restaurants around and it is very close to 7-Eleven.
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