Benwadee Resort Pattaya

Great location near the lake. Room was spacious and staff were helpful when called upon

The property was clean and nicely maintained. Perfect for Thai living, but not suitable for foreigners in hot season. We got a suite with a kitchen, living room, bedroom and washroom. All very beautiful- but air conditioning only in the bedroom. It was explained to me that there was only air conditioning in the bedroom, but it wasn’t till I got to the suite and felt the heat that I knew I wouldn’t be comfortable here. We were leaving on an international flight the next day and needed to organize my belongings- this would have been the living room would have been the perfect place to do this. Secondly, wifi is not reliable. Being an international traveler, you depend on wifi to check on travel arrangements, connect with family. I would get the signal in the front room and then it would drop in the bedroom. Then I couldn’t get it in the hot frontroom at all! This did not add to a relaxing atmosphere when preparing for an international flight. Third, when we talked the front desk, they walked with us back to our room, showed us the six routers around the property and that there was one located outside our room- great. I still don’t get wifi IN MY SUITE. They wanted me to sit outside my suite in the heat to do my arrangements- not acceptable. Fourthly, we then asked to changed to a one bedroom, that was a fight. And then to go inside the room to try out the wifi was also met with resistance. The room is significantly smaller and doesn’t have a fridge - that we noticed after buying breakfast to take back to our rooms for the next day before departing on our flights home. Lastly when we asked for the difference back because the suite was significantly more higher priced, they answered no. It came out to $15 CAN. I left it alone- whatever $15. But my Thai brother in law found out they wouldn’t refund the difference, and he was livid. Went to the desk and asked for a refund and again they justified that they were “out 2 whole rooms “ when the place was not full. He talked to women for 15 mins, she was firm. We finally left and he went straight to the police station to file a complaint. It’s the principle of doing the right thing.