2203 Jln Tasek, Bandar Seri Begawan, Brunei-Muara, BS8674, Brunei DarussalamView Hotel Details
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Radisson Hotel Brunei Darussalam Guest Reviews
4.6/5
Great
81 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(81)
Positive reviews(79)
Reviews with photos/video(20)
Friendly staff(21)
Awesome stay(18)
Convenient location(9)
Delicious breakfast(8)
Close to scenic area(5)
Negative reviews(2)
Holly Elizabeth Rose
Superior Room
Stayed in Jan 2025
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Great amenities and you could ask front desk for anything else. Front desk were amazing, they helped me book a last minute river tour and helped me with ideas of things to do in Brunei
Response from Property: Dear Holly Elizabeth Rose,Thank you for your fantastic review! We're delighted to hear that you had a perfect stay and that our surroundings, amenities, cleanliness, and service met your expectations.It's great to know that our front desk team went above and beyond to assist you, from booking a last-minute river tour to providing recommendations for things to do in Brunei. Guest satisfaction is our top priority, and we're glad we could make your experience smooth and enjoyable.We look forward to welcoming you back for another amazing stay in the future!Yours sincerely,Miriam WolberGeneral Manager
Anonymous User
Superior Room
Stayed in Dec 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Jan 18, 2025
Service very good and location also near to town. Near airports. Just the ala carte food in the cafe so so only. Room a bit aged, but clean enough.
The hotel location was very convenient within 15mins walking distance from some of the main attractions. The stay could have been better if we were not assigned to a room beside the ongoing renovation work which is noisy and fills our room with strong lacquer fumes which smells harmful.
Response from Property: Dear Ying Da,Thank you for sharing your feedback and for highlighting our convenient location and excellent service. We sincerely apologize for the inconvenience caused by the renovation noise and lacquer fumes. We understand how this impacted your stay, and we regret that we did not meet your expectations in this regard.Your comfort is our priority, and we will review room assignments more carefully to minimize such disturbances in the future. We truly appreciate your understanding and hope to welcome you back for a much-improved experience.Yours sincerely,Miriam WolberGeneral Manager
Travelang88
Superior Room
Stayed in Jul 2024
Couples
15 review
4.2/5
Very Good
Posted on Aug 11, 2024
The hotel was located very near the museum and mosque. Good location but have to walk a bit to the nearby restaurants. It was also a bit old but clean.
Response from Property: Dear Travelang88,Thank you for sharing your experience with us! We are glad to hear that you enjoyed our convenient location near the museum and mosque. While our hotel may have an older charm, we're pleased that you found it clean and well-maintained.We appreciate your feedback and will continue working to enhance our guests' experience. We hope to welcome you back for another stay soon!Yours sincerely,Miriam WolberGeneral Manager
Anonymous User
Superior Room
Stayed in Jun 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Friendly and helpful from front line staff and cleaners. Good environment. Good breakfast
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Response from Property: Dear Anonymous User,Thank you for your fantastic review! We are thrilled to hear that you had a perfect stay with us.It's wonderful to know that our front-line employees and cleaners made a positive impression with their friendliness and helpfulness. We're also delighted that you enjoyed the environment and had a good breakfast experience.Your kind words and positive feedback mean a lot to us. We look forward to welcoming you back for another exceptional stay.Yours sincerely,Miriam WolberGeneral Manager
HarryRamirez
Superior Room
Stayed in Dec 2024
Solo travelers
26 review
5.0/5
Outstanding
Posted on Jan 22, 2025
If you are in BSB, this hotel is a must stay. Forget about other places. Staff are friendly and amazing. Location is almost walking distance to all major tourist spots. Love the city too, clean, peaceful, and welcoming. I am so happy that I visited Brunei. Cheers to the Raddisson team for everything.
Response from Property: Dear HarryRamirez,Thank you for your perfect review and for choosing to stay with us during your visit to Brunei! We're delighted to hear that you had such a memorable experience and found our location convenient for exploring Bandar Seri Begawan's major tourist spots.Your kind words about our friendly and amazing team truly warm our hearts, and we're thrilled that we could contribute to making your visit to Brunei enjoyable. Itβs wonderful to know you found the city clean, peaceful, and welcoming.We hope to have the pleasure of hosting you again in the future. Cheers to you for sharing such a lovely review!Yours sincerely,Miriam WolberGeneral Manager
HO Boon Hwee
Superior Room
Stayed in Dec 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Jan 30, 2025
Good cleanliness and helpful staffs. Love the water dispenser on every floor.
Response from Property: Dear HO Boon Hwee,Thank you for your feedback! We're delighted to hear that you appreciated the cleanliness of our hotel and the service provided by our helpful staff. Ensuring a spotless and welcoming environment for our guests is a top priority, and we're glad it made a positive impact on your stay.It's also great to know that you loved the water dispensers on every floor. We strive to offer convenient and sustainable amenities to enhance the guest experience.We appreciate your comments on the surroundings and amenities, and weβll continue working on improvements to make your future stays even more enjoyable. We hope to welcome you back soon!Yours sincerely,Miriam WolberGeneral Manager
Charleee
Superior Room
Stayed in Feb 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Apr 17, 2024
Nice hotel, I stayed during Ramadan so I couldnβt sample the restaurant until the evening, but I was busy at that point. The staff did what they could though and offered guests a room service breakfast.
One staff member was very friendly and he helped me book a private tour to see the water village, a boat ride, the outside of the Sultanβs palace and we even went on water safari and saw monitor lizards and proboscis monkeys in the wild. This amazing tour would not have been possible had the concierge not phoned around to get me this tour. Other group tours were fully booked, so I really appreciate it.
The swimming pool was nice too. I swam at lunchtime.
Response from Property: Dear Charleee,Thank you for choosing to stay with us during Ramadan and for taking the time to share your experience. We are delighted to hear that you had an enjoyable stay despite the constraints of the fasting period.We are pleased to know that our employees went above and beyond to accommodate you during your stay. It's heartening to hear that our team member was able to assist you in booking a private tour to explore the water village, the Sultan's palace, and even experience a water safari. We believe in providing personalized experiences for our guests, and we're thrilled to hear that our efforts contributed to a memorable adventure for you.We're glad you had the chance to enjoy our swimming pool during your stay. Your comfort and enjoyment are important to us, and we're delighted to hear that you had a relaxing time swimming.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
Nurul Hamilah
Superior Room
Stayed in Jan 2024
Family
32 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Good hotel, best hotel breakfast with many choices every single day to choose from. The location is not perfect for a walk around the city centre.
Response from Property: Dear Guest User,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel and found our amenities, cleanliness, and service to be excellent.It's fantastic to know that you particularly enjoyed our breakfast offerings with a wide variety of choices available every day. We strive to provide a memorable dining experience for our guests, and we're glad that our breakfast selection met your expectations.We understand that the location may not have been ideal for exploring the city center on foot. While we aim to provide a convenient location for our guests, we appreciate your feedback and will continue to look for ways to improve our guests' overall experience.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your future visits to the area.Yours sincerely,Miriam WolberGeneral Manager
EmmaTravels
Superior Room
Stayed in Dec 2023
Business travelers
54 review
5.0/5
Outstanding
Posted on Jan 6, 2024
I recently had the pleasure of staying at Radisson Hotel near the town in Brunei, and my experience was quite delightful. The hotel's prime location, just a stone's throw away from the town, made it convenient for exploration and local attractions.
The spacious and well-appointed room offered a comfortable retreat after a day of sightseeing. The staff's warm welcome and efficient service added a personal touch to the overall experience. The room's cleanliness and attention to detail were commendable.
Radisson Brunei boasts impressive amenities, including a well-equipped fitness center and a refreshing swimming pool. The on-site dining options exceeded my expectations, with a diverse menu that catered to various tastes.
One standout feature was the hotel's commitment to safety and hygiene, evident in their adherence to health protocols. This added a layer of comfort, especially during these times.
The proximity to the town allowed me to easily explore local markets, restaurants, and cultural landmarks. Whether for business or leisure, Radisson Hotel Brunei provides a welcoming and enjoyable stay. I highly recommend it for those seeking comfort, convenience, and a touch of hospitality in the heart of Brunei.
Response from Property: Dear Emma Travels,Thank you for taking the time to share your detailed and positive experience during your recent stay at Radisson Hotel in Brunei. We are thrilled to learn that your stay was delightful and that our prime location near the town added to the convenience of exploring local attractions.It's heartening to hear that you enjoyed the spacious and well-appointed room, the warm welcome from our emkployees, and the efficient service that added a personal touch to your overall experience. We are pleased that our commitment to cleanliness and adherence to health protocols provided you with an added layer of comfort.We appreciate your kind words about our amenities, fitness center, swimming pool, and on-site dining options. Knowing that we exceeded your expectations is truly rewarding.We look forward to welcoming you back for another delightful stay, whether for business or leisure.Yours sincerely,Miriam WolberGeneral Manager
Guest User
Superior Room
Stayed in May 2024
Business travelers
599 review
5.0/5
Outstanding
Posted on Jun 13, 2024
We had a wonderful experience at the Radisson Hotel Brunei Darussalam. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
Response from Property: Dear Guest User,Thank you so much for your glowing review of Radisson Hotel Brunei Darussalam! We are thrilled to hear that you had a wonderful experience during your stay. Itβs fantastic to know that our team, from the valet and check-in employees to the cleaning crew, made a positive impression on you with their helpfulness and delightful service.Your recommendation to your colleagues means a lot to us, and we are grateful for your kind words. We strive to provide an exceptional experience for all our guests, and itβs rewarding to hear that we succeeded in making your stay memorable.We look forward to welcoming you back for another exceptional stay in the future.Yours sincerely,Miriam WolberGeneral Manager
the teacher traveller
One-Bedroom Suite
Stayed in Jan 2024
Family
24 review
4.5/5
Great
Posted on Feb 18, 2024
We booked a one-bedroom suite for 3 nights which was our best decision ever. It was spacious and comfy and the right size for 3 of us as we had 2 toilets to use. Room cleanliness was also good and service was excellent generally. Breakfast was alright but I expected more variety.
Response from Property: Dear the teacher traveller,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that booking the one-bedroom suite was your best decision, providing you with a spacious and comfortable stay. It's great to know that you found the room clean and the service excellent.Your feedback regarding the breakfast variety is valuable, and we appreciate your input. We constantly strive to enhance our offerings, and your comments will be considered in our ongoing efforts to improve.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Yours sincerely,Miriam WolberGeneral Manager
CANDES
Superior Room
Stayed in Jun 2023
Business travelers
3 review
4.5/5
Great
Posted on Aug 13, 2023
GOOD. I will stay comeback here. Staff are great very helpful
Response from Property: Dear guest, Thank you for your review. The team and I are thrilled to hear that you had a good stay with us and enjoyed the great and helpful service provided by our teams. We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know. Yours sincerely, Miriam Wolber General Manager
Liawsp
Superior Room
Stayed in May 2024
Business travelers
64 review
3.7/5
Posted on Jun 27, 2024
Check in to hotel many many time already
Response from Property: Dear Liawsp,Thank you for your continued loyalty and for choosing Radisson Hotel Brunei Darussalam for your stays. We are delighted to have you as a frequent guest and appreciate your trust in our services.If there is anything specific you would like us to improve or any special requests for your next visit, please do not hesitate to let us know. We look forward to welcoming you back many more times!Your sincerely,Miriam WolberGeneral Manager
pprw
One-Bedroom Suite
Stayed in Sep 2023
Business travelers
224 review
5.0/5
Outstanding
Posted on Nov 1, 2023
Nice location and many interesting places around here, the staffs was very helpful
Response from Property: Dear pprw,Thank you for your review.The team and thrilled to hear that you that you enjoyed the nice location of the hotel and the service provided by our helpful employees.We are looking forward to welcoming you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager