Macbeth Arms

I needed a bed for the night after attending a folk music gig, booking was straightforward and cost-effective, very affordable. I agree with the previous reviews that swayed me to book here, the staff were friendly, helpful and no-fuss; the room (Room 3, double ensuite) was excellent, never mind 'budget' this place is very good indeed. Big, comfortable bed, really clean, well equipped (microwave, kettle and Pod coffee machine) and the shower was spotless and powerful to wake me in the morning. Seriously, for a 'pub with rooms' (what we'd call an inn in older times) this is spot on. Wasn't bothered about breakfast as I'm fairly easygoing and look after myself, so can't comment, everything else, absolutely superb. To the owners; you have a gem here, keep it going, it's bloody great!

Booked hotel via website on Friday 1st July 2022 to stay on Saturday 2nd July. Hotel was advertised as having a bar. I knew it was a remote location but was happy as there was a bar available. Arrived at hotel to check in to find that it was completely closed up and there was a note on the door to say that the bar will be closed on Thursday 30th June and Saturday 2nd July 2022. As we were driving away from the hotel and we got a phone signal we received a text message saying the hotel was closed but we could still have our room. I called the number from which the text was sent and spoke to a gentleman and explained that there was absolutely nothing else in the area other than the hotel and why would we pay to just stay in our room when we could have stayed at home and done that. Also at the time of the booking they must have known there would be no facilities available. I requested a refund and was told by the gentleman I spoke to that he would have to speak to his boss? He then sent a further text saying that he would offer us a free bottle of wine if I stayed on a different night. This was not acceptable as I live two hours away and would not be planning on driving all that way again in the near future. I replied to the text and again requested a refund for services not delivered. The message was then ignored. They still have not refunded the £82 to my bank account. I was really looking forward to a night away as this was the first time I had been away since 2019 due to covid restrictions. This is a very dishonest way for a hotel to do business. I had to drive another 10 miles to find a hotel which I luckily managed to get.