The Bannville Hotel

From start to finish the trip was enjoyable. We have now been twice, second thyme with the grandkids. Staff are so friendly and helpful. Emma on reception went beyond her duties to help my granddaughter. Rooms are comfortable. Food was amazing. We enjoyed every moment, down to the resident cat fluffy who lives outside. I would highly recommend a stay here.

Called in today for lunch with my dad. No one to take an order, although at least two employees either looked at us or walked past us. Receptionist asked was everything ok as we walked out. Told him no one to serve, we were going elsewhere. Not like the bar restaurant was overrun with customers, only 2 other tables occupied when we arrived. Wouldn't recommend.

I was delighted with the value of this hotel. For a very reasonable rate 5 of us were able to book into this hotel. It exceeded our expectations. The room was lovely clean and comfy. There was a lovely little bar restaurant downstairs. The staff went above and beyond for us. I could not rate the hotel more highly.

Check in was fast,restarant was very busy so didnt have dinner,my bed was a little small but rest of family said there beds were perfect ,little issue with payment but this was sorted,bathrooms were spotless but could probably do with been renovated ,staff were friendly and i would stay here again if in the area ,Thanks Robert for sorting out small issue with payment .

I really wanted to like this place but left very disappointed after a 3 night stay. My "executive suite" was a LONG way from being anything of the sort! Uncomfortable bed (2 singles pushed together does NOT make a King!) small tv badly fitted to wall, very basic coffee facilities, very little decoration in room, no "Do not disturb" signs but as there was no handle on the outside of the door, there wasn't anywhere to hang it anyway! No phone in room to contact reception. Bathroom was water damaged due to shower curtain on straight pole not being very effective. Shower head was fixed which I hate. Towels thin and far too small. Spiders in the room too! Food in bar / restaurant was mostly good but service quite poor. Cutlery was very cheap and very tired and the WI-FI didn't work for the entire duration of my stay. For the price paid, I expected a lot better.

Food just ok - steak very chewy. Service slow - had to seek staff to order food . Bar wasn’t very busy so I cannot understand why staff can’t keep on top of customer service. Bar and reception frequently unattended and customers left waiting for someone to appear . Floor, windowsills and tables grubby - needs a good clean. It’s a pity things have gone downhill as we always used to enjoy coming here.