The Kasturi

I don’t know where to start!!! This was far out one of the worse hotel i stayed!!! considering 5 star hotel, Kasturi in my eyes can not even get 3 stars. The day we arrived strike one was extremely dirty sheets and horrible private pool water, we immediately informed the house keeping, they did changed the sheets however according to the guy who clean the pool water was clean. “ please see the pictures and you decide” i saw many Balinese style pools this was not like it. Water was green and even we experienced monkeys swam in it during our stay. Dinner time we went to hotel restaurant and guess what inside shrimp linguine there was bug!!! They were kind enough to offer free desert we kindly refused! Portions are small and over priced. They even gave us expired water in bottle, which they were kind enough to refund us back instead of compensating. It is almost impossible to sit outside unless you want to become free food for mosquitoes 🦟 even inside the premises it was same. We understand it is a forest retreat but come on sleeping with mosquitoes in 5 star hotel because they forget to give us mosquito repellent machine not acceptable. I don’t even mention about room cleaning because it was horrible please see my pictures I attached curtains walls cabinets, room service rinse cups with water only instead of change them!!! We complained than they gave us dishwasher liquid and a sponge in 5 star hotel!!! Our internet was out because we were over our quota not to mention it wasn’t working properly anyway! I can write a lot more but i think it was enough to express my feelings Kasturi definitely not worth to stay. This was the first holiday i was excited to be finished all because of our experience in Kasturi. Highly recommend not to choose it !!!

first ever trip to cherating and decided to give this place a try despite mix reviews by experienced guest. here's my take: we are 6 pax staying at the forest semi detached villa with private pool. the resort is indeed old already and need proper maintenance. insects are plenty in the jungle so repellent is a must to bring. hotel cleanliness is not up to my expectation - for the price we paid for this 3d2n trip. the private pool is nice, but needs a proper cleaning at the pool water. staff attitude is great. hotel breakfast is slightly above average as well, considering the location at cherating where food options are rather limited dining out.