D'Jero HomeStay

What should I say? Very disappointing. We booked an apartment via ***********. the apartment's name was "Kartika's House". Instead we were transferred to D'jero's homestay. We were told that Kartikas House is overbooked and we will now stay at a family member's tourist apartment. There was air conditioning in the room and we got two towels. The towels have not been changed in 4 days. Also the room or even the floor has not been cleaned. You get toilet paper once and after that nobody cares. You are told by the owner that he offers transportation tickets and tickets for activities. Our recommendation: Do not book! The price is highly too expensive. We were offered a transport to nusa penida for 1.200.000 Rupiah. We found a fair offer for 350.000 at another place. We had to pay another expensive price for the mount batur trekking tour. It was 450.000 per person. We have been told that we will visit a coffee plantation and the rice fields afterwards. This didn't happen so we wanted a part of our money back. We were lied to that there was an emergency and the driver had to drive back a tourist to his hotel because of a medical emergency and that's why we could not visit the rice fields and the coffee plantation. This was a lie. We knew everyone from our group and the Minivan and there was surely no emergency. We had to discuss to get a small part of our money back. A fair price for the Trekking tour is 300.000-350.000 Rupiah. Another day my mate got very sick and he felt really bad and needed to go to a medical clinic. He looked for a transport on the app 'Grab' and found a transport via car for 21.000 Rupiah. The owner, named Sike, told him he was gonna drive him for 20.000 Rupiah. So he drove him with the motorbike. But as a host I would NEVER take money from my guests for a (2.5km) ride to the medical clinic. He paid but only because he needed medical treatment. I can not recommend this place for other guests. The owner only wants your money in every possible way.