Foto Villa Coco Bali

Absolute terrible experience, too start we arrived at around 12-1pm we had requested early check in did not hear from them too say yes or no so we assumed it was fine. We then were told we had to wait until 3 to check in we asked for somewhere aircondioned area to sit and wait as we have a 5 year old a 4 year old and a 11 month old and were told to go by the pool, the pool was dirty and gross service at the bar was terrible, so we waited another hour and then we asked reception if there was anyway too fast track the room clean and the lady was very rude and aggressive telling us there is no way they could do that, while this was all happening the apparent owner or old owner mouthed something behind my back and when I asked what she said she said she had Tourette’s and she clearly did not and was just saying something rude, my brother has Tourette’s and I find this extremely rude and sad that she has joked or claimed to have a disability that is a very serious thing that effects the life’s of a lot of people including my own. Also on the website it states that strollers/prams and baby seats were available at the villa, when we asked about this we were laughed at and told that we were lying and there is no such thing I’ve attached a photo of prove that it had got this on their website. After all of this we finally got into our villa at 2:30-3pm straight away we noticed a really bad mould smell and that the floors were not clean at all despite waiting so long for the clean, we found that all the pillows were full of mould really bad if we had of slept on them it would of made us sick mould is toxic. The shower was outside and the building above could see right into the ‘bathroom’ making it really awkward and uncomfortable to shower especially with my young children. The cutlery was dirty and gross not cleaned properly, breakfast in the morning was cold and stale and tiny portions we threw most of it away, some of the staff were very helpful but some were very rude and condescending, Overall I do not recommend going to coco villa it was an experience we will never forget and 1 star is too good for this if we could it would be -5 stars, will never be coming back and will be trying to warn everyone about this horrendous Villa, we have tried multiple times to get into contact with the Australian owners with no luck at all leaving the poor Balinese staff to try deal with this all, not happy at all and I hope no one else has to go through what we just went through so spread the word STAY AWAY FROM mould infested villa coco