Ulasan Natya Resort Ubud

Tanggapan dari Properti: Dear Mr. Luigi, Thank you for taking the time to share your experience and for updating us on the successful resolution regarding the payment issue with your bank. We are sincerely relieved to hear that the funds have been fully returned to your account, and we appreciate you bringing this update to our attention. We truly regret that the situation escalated to a public forum before it was conclusively resolved. At Natya Resort Ubud, we pride ourselves on our commitment to responsive and effective communication. From the moment you reported the concern, our team was actively engaged in providing support and assistance to ensure a swift resolution. We were in constant communication with you and diligently provided all necessary documentation to help clarify the situation with your bank. It was surprising to see the review posted publicly before the issue had fully concluded. We believe that direct dialogue could have avoided any misunderstandings and public distress. This approach not only fosters a trusting relationship but also ensures that all facts are considered before conclusions are drawn. The portrayal of our team's efforts as insufficient does not fully reflect the dedicated and guest-oriented service we strive to provide. We understand the inconvenience and frustration that financial issues can cause, especially while traveling, and it is always our highest priority to ensure that such matters are handled with the utmost care and urgency. We hope that in the future, should any issues arise, you will feel confident in our team’s ability to handle them promptly and efficiently through direct communication. At Natya Resort Ubud, we are committed to ensuring that all our guests have a seamless and enjoyable experience, and we take every feedback seriously as a means to improve our services. Thank you once again for your feedback. We sincerely hope this incident will not deter you from visiting us again. We value your patronage and look forward to the opportunity to serve you better in the future, ensuring an experience that not only meets but exceeds your expectations. Warm regards, Natya Resort Ubud Management