Batu Karang Lembongan Resort & Spa

Terrible experience. My request was completely ignored, the toilet was filthy upon arrival, the bedsheet had yellow stains, and the telephone was dirty. Service was below average. Not worth the price at all. The only good points: great view from the room, the facilities were almost complete. — I booked this resort to celebrate my friend’s birthday and was extremely disappointed. It was a headache from the moment we arrived. This was supposed to be a relaxing and special day for me too, but it ended up leaving me with nothing but frustration and disappointment. I had clearly requested a birthday setup during the booking process (bed, maybe bathtub, even mentioned I’d be happy to pay extra), followed up with a message (which was read but ignored), and even sent an email and still no reply until after check-in. I assumed they had passed it on to housekeeping thought it was a simple request. Turns out, nothing was done. At check-in, they acted like it was my fault for not receiving confirmation? How would I confirm anything if no one replied? After going back and forth, they finally admitted it was their mistake. But it shouldn’t take that much effort just to be heard. In the end, they only managed to provide a complimentary birthday cake, which was a nice gesture. Because the birthday request was missed, the flower bath setup couldn’t be done before check-in. They offered it in the evening instead, which already killed the surprise. I asked for 6pm. But the staff completely ruined the surprise. Before we got to the room, the male receptionist discreetly handed me a receipt with the flower bath charge. But a few seconds later, a female receptionist handed the same receipt right in front of my friend, she read and questioned it. Surprise gone. That’s just careless and unprofessional. The female receptionist honestly needs a lot more training, not just for that mistake, but overall. She barely smiled, seemed unsure of her role, and didn’t leave a good impression. Another issue, the toilet was disgusting, literally had poop stains when we arrived. I immediately called and asked for it to be cleaned and for the hand wash to be refilled (it was empty from the start). When we returned later, the soap was filled, but the toilet hadn’t been touched! It was still exactly the same! I called again, and we went out for hours. Came back late, and it was still dirty… only partially cleaned. Honestly, that’s just unacceptable for any hotel, let alone one at this price. To make things worse, bath water was already half gone when we returned. And when I saw the flower bath, I was speechless…it looked like a messy pile of petals thrown for a funeral, with no shape, no effort, no romance. They initially wanted to charge me Rp580,000 for that, which was ridiculous. But after I complained during checkout, they waived the charge. But overall? This resort completely failed to deliver the experience we expected. It ruined what was supposed to be a special and relaxing celebration. I hope they take this seriously and make real improvements. Such a shame, the place itself is lovely.

強烈避雷這家酒店。 先説優點，酒店地理位置優越，環境舒適，坐在陽台上就可以看到海邊日落，晚上餐廳的出品也很不錯，但是避雷那個烤豬排，咬都咬不動 下面説下最大的雷點 下午五點多我們正在房間內的私人泳池，房門上鎖，但是男服務員就這樣打開門鎖走了進來，要送一個什麼裝修的告知書，當我愛人回頭時正好看到服務生就站在玻璃門後，這太可怕了 圖片裏其實可以清楚看到，站在房間內就能一覽泳池全貌，而且當時還開着泳池沖浪功能，聲音也很大，不可能發現不了有人在裏面，但服務生依然還是進來了，而且走到了玻璃門旁邊 最讓人氣憤的是酒店態度，對於我們受到的驚嚇根本不在意，還説這很正常，他們是按流程辦事，並且拒不提供任何賠償，衹給一個不痛不癢的延時退房，態度非常強硬。 而且酒店經理信誓旦旦的説房間有防盜鏈，但事實上並沒有，也就是説在房間內沒有任何辦法反鎖，從外面用鑰匙打開門鎖就能進來 出門在外一定要注意安全，下次要帶個阻門器

服務態度差，洗漱用品都沒備齊，房間洗浴用水有泥沙，耽誤兩小時換個房間還有，工作人員態度不好、不推薦.