Hotel Uyah Amed & Spa Resort

Check in process was easy. The staff were very helpful and friendly. The hotel was in a good location for us and the pools were lovely to relax at!

Properti ini sebenarnya bagus tetapi sepertinya tidak terawat dengan baik. Staf juga tidak begitu ramah dan penuh perhatian terutama wanita yang bertanggung jawab di resepsi (dia bilang dia hamil 6 bulan). Saya bisa melihat pendekatannya yang berbeda saat menangani tamu asing dan lokal yang bukan merupakan alasan. Kami membayar harga yang sama dan terkadang bahkan menghabiskan lebih banyak.

Good morning, I'll start from the start. Arrived at reception and there was nobody to be seen. Dirty! After 7 mins we were greeted by a bell boy I think. Very angry clenched jaw. Not sure what was up with him. Then finally we were greeted by an official. Quite a cold greeting. Explained rules. Reached our room after 30 mins. A ocean view room. All we could see were trees. This was not the room we booked. Not the pictures as described. I voiced my displeasure however the manager was not even onsite to how the buisness was being run. Adaptor No Cutlery No Water pressure No Hot water No. Workers everywhere just sitting on their phones Yes! Bathroom mold is in a dangerous state. The grass hasn't been cut in weeks. The paths are dirty Tools left around the gardens. Fish ponds are green and haven't been turned to circulate. I doubt the fish survived. Next I ventured to have a game of pool. We were told this was 5000. I nearly fell over but I started seeing the whole picture. They were here to gouge every penny out of you regardless of the sour taste it left in you mouth and how we we are being treated. At night there are packs of dogs roaming barking and carrying on all night! I'm now at breakfast and I did mange to get a coffee earlier than breakfast time. Small blessings. To the manager. Please don't leave some generic answer. You have been notified before about the establishment . Maybe you should be onsite to hear your guests concerns.