Baby Melon Villas

Rats in the villa! The first three nights I heard very strange and loud noises on the roof (I stayed in the temple room). I tried to comfort myself with. ‘I am in a new tropical environment and house, nothing to worry about’ although the noises were loud enough to wake me. The first 3 days I was out and about.. on the 3rd day as I laid on the bed I saw a rat walking along the ledge of the pitched roof just above the bed in my room.. I screamed and ran out barefoot. I called the villa manager Vena, who offered for me to stay in the owners house, with 5 of her friends.. I declined as I wished to have privacy and preferred the location I paid to be in. I told Vena I will not be able stay in the villa and immediately started looking for alternative accommodation.. - [ ] Whilst sitting on the sofa at the breakfast/dining area of the temple room (outside the bedroom but part of the space I rented whilst looking for another hotel, the rat ran along the sofa seats and down into some plants next to the sofa. Now I am convinced there is an infestation of rats to spot two within an hour. - I tried to be discreet to not raise alarm with other paying guests but also to allow Villa managers, the owners some grace to make out actions into place to make things right - Cut a long story short I moved into a hotel nearby and on arrival the same day immediately requested a refund for the three nights that I will stay in another hotel. Although ideally wished for a full refund for the health and safety concern. - The Villa manager advised the next day, a Sunday that she was awaiting a response from the owner and they will not be able to confirm a refund until the Monday. - On the Monday a refund was agreed and upon review of my personal WhatsApp story which stated I found rats in the accommodation and had to leave - they refused to give me a refund for the three night I was unable to stay in the property following discovery of the rat - To make matters worse, they did not tell me this I had to contact them when I saw an emaili recieved from *********** that the Villa Manager had modified the booking from 3 nights stay back to six nights - cancelling the refund. I advised them that this was dishonest, fraudulent and theft. - Basically they said ‘if we give you the refund would that guarantee that we won’t get any bad review from you?’ - I advised again that I am free to make my personal remarks about the accommodation. - They refused flatly to give me a refund and advised that I contact ***********. - *********** have advised that they will escalate and request an investigation into public health and safety concerns, however they are not able to compensate or refund my full out of pocket expenses. They are also not able to advise of the full outcome of a health and safety inspection. - This is required as you will see that another customers feedback reported a loud scary noise whilst staying there and was advised it was a gecko. Whether rats or a gecko, dist

I had such a fantastic stay here in Aug of 2022. It is a charming villa, always very clean, it is great located just 2 min to the beach and to top it if the staff is very helpful a kind. Highly recommend this stay when you are in Bali Alexandra