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5 Juni 2024
We booked this hotel with my husband as the last of several to complete our honeymoon in Bali. We checked the reviews on Trip Advisor and Booking in advance, the photos suited us, so there was no doubt in the pleasant end of the holiday. The room was a presidential suite with an ocean view. But what a shock when I walked into the hotel... firstly, we had a late check-in and no one greeted us. This is the first time I've encountered this in my time travelling in Bali - usually the staff are obviously nicer and friendlier. And at least it's on site. The second shock was when entering the room. I had a broken toe and could hardly walk. No one warned us that the room was on the 2-3 floor, even in the description of the room there was no information. There is no lift either. It's the first time I've seen a LESTRIAN instead of in a hotel for such a price. Also in the "presidential suite" ... The third shock was the room itself. Old furniture, really old: scuffed, scratched, my grandmother's furniture is better, sorry. The bed linen and towels are yellow, old, torn!..!! I'm not even talking about the preparation of the room: the table was not even wiped. The fourth shock - I am allergic and for breakfast I asked for an omelette WITHOUT spices and pepper. What do you think they brought me twice in a row? Bingo, same omelette. After that I had to take my emergency medication to go to the hospital. Of course, I did not want to eat, sleep or live in this hotel. Happy honeymoon didn't happen there. Oh and the breakfasts are meagre, my husband wasn't full, portions are small and they give very limited items to choose from "off breakfasts". Went to speak to the manager with these problems, to which the hotel refused to refund the amount for the remaining 2 days out of the 3 days booked. Still solving this problem through Booking, because the hotel is extinguished and does not get in touch even through the booking site. Everyone is in shock. I do not recommend this hotel. If the "presidential suite" is so battered by life, I am afraid to imagine what is in the other rooms.
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