Umae Villa Ubud

We had very busy schedule, so we were mostly at the resort in the evening. Service were great and the staff would really cater our needs e.g. when we have to leave extremely early in the morning and miss the morning breakfast, they tried to pack us something to have before our departure times. On the other hand, the place and facilities seemed a little old and the only thing was that there are tall walls around which blocked some part of sunlight (we tried to head back around 4 to enjoy the pool), yet without the sunlight, the water felt very cold for a swim but I guess that differ with different blocks.

It is a shame but this is a poorly run business, the room looks quite nice and the pool is quite good size for this type of villa, it’s location is good, only a short walk to Monkey Forest Rd and Hanoman. There is a lot of cafes and Warungs surrounding, so great location. That’s where the good part ends, the service is poor, while the staff and very nice, there are some who have no understanding of English so communication is a bit difficult at times. The amenities (towels etc) poor, we got 2 towels, no pool towels, no face towels and hand towels and were told “we don’t do that here” the breakfast food was poor, your choice of 3 things and a juice and tea, coffee. The food when delivered was either burnt or over cooked and also cold and really inedible..I personally would not stay here again, noises during night kept us awake and when we bought this up with management they sent maintenance only to find rats in the ceiling straight above the bed. This place could be so much better, it has potential but at the moment it really is needing a lot of work from management.

This review is not a reflection of the staff who were all very friendly and accommodating; this review is solely about the state of the villas. The property is in need of significant upgrades and cleaning. I experienced little bugs in my bed even after the sheets were changed and they eventually ended up on my personal belongings. My best friend also had a separate villa on the property and her shower would not get even lukewarm. If they are going to continue to operate, repairs must be made and a deep cleaning needs to be done right away. We will be cutting our stay short.