Seminyak TownHouse

My husband and I came here on 24 of May and that’s how I found out the place. There was a mess, a real lack of sanitation ! The sofa is full of spots and stains and smells 😵‍💫 I found hair near the fridge and nuts in a cupboard in the second floor. Whats more awful , I asked an administrator Sibuk to come and see the state of affairs. After I showed him the mess and rubbish that must be removed when guests are coming , he said the cleaning will be only on Sunday (it was Tuesday) and I can pay for extra cleaning 150IDR - is that okay that they offered me to pay for their fault? I don’t think so. The thing is that personal didn’t do anything to tidy the apartments. The second thing is the WiFi connection- I’m SpeedTest it’s shown like 1.25 - I asked them several times to fix it, not nothing changed during the week! It was impossible not even to work, but to download a page on Google. We decided to leave it, because the conditions are not worth any amount of money! And in the end, they said that “we have a non refundable system in our hotel” so they can’t return our money (we paid from 24th of May till 7th of June), so the rest they kept to their selves. we also paid a tax of 100 idr, although there was no talk of this in advance ! And for the electricity as well. For instance, we went to holidays and turned down all the lights in the house and when we returned after 2 days trip, the lights were on on all the house. In conclusion, I highly recommend you not to stay here in any case ! It’s disgusting, awful and the baddest hotel in our lives. Some photos from this place .