Melasti Dream Residence

The place is not ready for accepting guests. Still, they're accepting guests without fully notifying the current status of the place. It's very deceiving and misleading. Firstly, they lied. Upon my booking, they sent a message that the place is going through construction, but the construction is done at 5pm Friday. Because I check in 3pm Friday and will stay 2 nights, I thought it's not a problem and kept my booking. They lied - the construction continued not only after 5pm Friday, but on Saturday and Sunday too. Secondly, they didn't fully disclose the status of the place - that it doesn't have a lobby, even an entrance gate, nor gym, nor restaurant or any other communal space, which would be basically expected when one books accomodation. It's in a remote place, but they don't provide any transportations AT ALL. I asked if they can provide transportation, and they say of course. After few minutes, they say they'll call gojek and I have to pay 70,000 IDR. This is how their service is in general. And don't be surprised - the attached photo is the main gate and the only way in and out of the place. All taxi drivers are unable to find it, and even they reach there nobody recognizes it's a hotel. Lastly, there are numerious minor things. TV doesn't have channels, Netflix requires my own account. No restaurant, so I have to order and get delivery. The delivery persons also have difficulties to find the place, so I have to spend long time to explain. When they find the place, the guard asks them to get out of their bike and let them walk, which let me tip them more. The villa itself is decent, I can give them that. But as I said, it's in such a remote place, TV doesn't show anything, and if you go out of the villa, there's nothing but construction site and dirts from it. In conclusion, if I were properly notified such status which is not ready to accept guests, I wouldn't have chosen this place. Only by being lied and misguided, I chose this place and it left me and my family the most horrible memory about Bali from our 7 day trip.

I stayed here for only one day and was really impressed!The villa is cozy, very clean, with a great design. The pool is clean and well maintained. The bed felt truly royal, and it was incredibly comfortable to sleep on. Security 24hours onsite is very helpful. Front desk agents are the best, most attentive and caring staff right from the beginning. Recommended.

新開的，前台服務一般