Bali Beach Hotel & Village

Accessibility Nightmare! On arrival the lady on reception was fine at first. We were taken to our room and had to walk up over seventy five vertices steps. Up a mountain! The room was tiny and only had two beds and a concrete sofa. We were three adults , parents and son. So we had to drag the cases back down the steps, and back to reception and it nearly killed us! I then had to argue with receptionist to get a three bed room! She was reluctant and kept saying this is what you booked Mountain View ?? They eventually sorted it out and we were given another room at Sophia, another part of the hotel down the road. Luckily a staff member helped with cases and got a car to drive us part way. Another 55 steps later we were beat. The new room was satisfactory although not ready, no linen and no cups etc, but at least we had a room and the view was stunning! The best was yet to come! The restaurant was grubby and far too small for the 10000 guests. Stairs to get anywhere. Two sets for restaurant and up again for seating. Not enough seating. The walkways were dirty and the steps cause spills, which are not cleaned up and become dangerous! The food was ok but lack of choice and a fight to get anything as it runs out. Soo busy! Snack bars poor, a dry meat sandwich and cake. Nothing else! We are not normally complainers, but this was sooo bad! I just say avoid staying here. We loved Bali as a resort but this hotel needs to do a lot better! There are luckily loads of great restaurants around and the street food stall down the road was outstanding! Plenty to do and fabulous beaches all around! Don’t stay here book elsewhere!!

Lots of steps but beach and beach bar is excellent especially Suleman. He’s your man 👍🏻 Great location with plenty of tavernas to eat at so I wouldn’t bother going all inclusive . Value for money to eat out and people are genuinely friendly will be coming back .

We arrived late evening to be checked in by a disinterested and unwelcoming receptionist who kindly carried our case the 105 steep steps to our room. (I booked the "Mountain View" room but didn't realise it was halfway UP a mountain)! This was after he offered us some leftover food in a drab and dated dining room, reminiscent of a 1970's school canteen. It was not until the following morning that the full horror of the bathroom became apparent. We shared the shower with many different cultures ie, mould, grime, slime and dirt. It was impossible to contain the water in the shower so you had to step out into an inch of urine stinking water. Having worked in the catering profession for very many years I'm reluctant to criticise because I know what the challenges are but the food on offer was poor, with little observance to food safety measures. The"hot" food was displayed and held at an unsafe, lukewarm temperature for the duration of service. I noticed some foods appeared the next day in different guises which is also an absolute No No! Having selected from the buffet we opted to sit outside where the view across the bay was beautiful. Once finished, guests were expected to clear their own table and scrape plates etc. (again, taking me back to my schooldays)! while "waiters" stood around in groups or stood looking at their phones. The walkways and thoroughfares between the dining areas were dirty and scruffy. Then, alas by day three, my husband could not move after a night of diarrhoea and vomiting. So I decided enough was enough and found alternative accommodation which was beautiful, but at an extra expense of 350 EUR for the remainder of our holiday. Quite honestly, I would have paid 1000 EUR to get out of that filthy dump. The over all standard of this "hotel" was very bad with overflowing bins & rubbish sacks, and plant pots stuffed with litter and fag ends. There was no sense of pride and a total disregard to guests. Please don't be fooled by the beautiful photographs like we were.