Hotel dengan balkon di Munich

I stayed here for 3 nights and honestly, I’m very disappointed. Let’s start with the positives: the location is excellent. Right opposite the train and metro station, Lidl & Rewe supermarkets nearby, and just a straight 15‑minute walk into the old town. Super convenient. But unfortunately, that’s about it. Service was really flat — communication with reception was very standard, nothing warm or welcoming. The room itself was on the small side (clean, yes, but definitely not spacious). The real disappointment: water policy. The hotel only provides ONE small bottle of water per day per room. That’s for two people. On my first day, I asked reception for an extra bottle — they told me to go to the bar. Fine, I got one there. On the second day, since we skipped housekeeping, there was no water refill, so at night I went to the bar again to ask for another bottle. This time the staff told me I had to pay. I was completely shocked. A 4‑star hotel charging €200 per night… and they won’t even provide guests with a simple bottle of still water? I’ve stayed in so many hotels across Europe and this is the first time I’ve encountered something like this. Even more absurd, the hotel leaves free apples at reception and offers unlimited water at breakfast — but refuses to give guests a bottle of water to take to the room? Ridiculous. This policy really ruined what could have been a good stay. For a “collection” hotel brand, I expected much more in terms of service and hospitality. Sadly, I would not recommend this hotel.

The place was conveniently located right next to Neuperlach Süd station (S-Bahn and U-Bahn, Exit G). Although it seems a little outside the city center, traveling in and out is still very easy. The self check-in process was straightforward, though it would be even smoother if the system allowed text input or search. The building itself is well thought out. There is an Italian restaurant right downstairs, as well as a supermarket and a Rossmann beauty store, which makes everyday needs simple to take care of. If you want dinner or late-night options beyond that, you’ll need to walk a bit further, so it’s a good idea to check restaurant opening hours in advance. Our room was excellent: the bed was comfortable, the duvet warm, and even the sofa bed worked surprisingly well as an extra bed. The kitchen area was well equipped and the bathroom amenities were complete. A special mention goes to the design of the building, it is not only beautiful, but also environmentally friendly and highly accessible for people who need extra assistance, including those with disabilities and elderly guests. The thoughtful accessibility features in the place itself were especially impressive.

Hotel teams are very kind and ready to respond to your requests. Food is perfect and delicious. Hotel is quite new and clean. Location is a bit far from Munich center but it is very convenient for traveling. Also, very clean and safe area. Hotel is far from train station just 1-2 min walk.