The Merchant Baku

地理位置優秀，雖然在老城，但一個門車輛可抵達。房間巨大且隔音效果好，早餐有格調。如果能定陽台房儘量定，畢竟是它的特色。

酒店挨着老城，晚上街上熱鬧非凡，房間隔音好，安靜舒適，服務讓人如沐春風,早餐也很不錯。bravo living experiences

非常非常不錯的酒店，位於巴庫老城邊上，酒店房間大，配套設施好，樓下還有小酒吧，出行公交打車都方便，不錯

A boutique hotel excellently located in the old town with all the bars and restaraunts close by, a very vibrant atmosphere. Rooms were spacious and well maintained and had all the amenities as required. A lavish breakfast with a wide spread of food and really had to skip or have a very light lunch after this. Great bar and food with a live singer on select days. Excellent staff all around , very courteous and friendly all all went out of their way to make your stay comfortable. Would highly recommend the merchant Baku as a hotel in Baku and is certainly value for money !

Position is great. You can walk to nizami street. Breakfast is good. We tried salmon in their restaurant one evening, which was really good too. But I feel they need to improve their hospitality. Or maybe we are used to Indian hospitality! Otherwise great hotel

A Disappointing and Heartbreaking Experience at a Hotel That Failed All My Expectations I arrived at this hotel with high hopes, influenced by the high ratings that led me to believe I would have a wonderful stay. Unfortunately, my experience turned out to be shocking and utterly disappointing. Upon arrival, the check-in process was extremely slow and disorganized, leaving me feeling unwelcome, especially in comparison to other guests, notably Europeans, who were served quickly and courteously. After a long wait, I was surprised by the unprofessional behavior of a staff member who insisted on canceling my first night’s reservation and demanded full payment again, despite my request to simply complete the remaining payment. I felt that my request was simple, yet it was met with disregard and indifference, leaving a lasting negative impression. The second disappointment came with the room; I had booked a Deluxe King Room, but I was placed in a much smaller room that looked nothing like the pictures shown online. I requested a room change, but received no response until the booking website intervened. The next day, I was moved to another room, but it was far from comfortable—dark and small, which only added to my sense of frustration. The dining experience was also below expectations, with a cramped restaurant and very limited breakfast options. I didn’t feel attended to by the staff, who seemed indifferent to any requests from guests. This lack of care was disheartening, making me feel as though I didn’t deserve the service they offer. Finally, the constant noise in the hotel, likely from a nearby bar or karaoke venue, made it impossible to relax, depriving us of a peaceful night’s sleep. I have attached some photos from my first night to illustrate the conditions I faced, and with great regret, I must say that I will not return to this hotel and would not recommend it to anyone. This experience was filled with disappointment and a sense of unfair treatment. I hope my review helps others make informed decisions.