Ella Jungle Resort

The place experience of my life in a resort was here. I loved everything about it . The view, the place , cleanliness, service , breakfast, food everything , I say it’s a package deal at cheap dirt price and no one should miss it. Lalit and Dulanja made our experience amazing by being so good at what they do and give us a service we didn’t expect . Must visit waterfall treck and do a short zip line which they have within theri massive resort . Also they have their own river which I would in the morning and wake up to the sound of water . I don’t wish to leave but definitely will come back .

It was a surreal experience. Like we were literally middle in the nature. The small trip from the main gate to the entrance of the Estate was adventurous. There is a cable car which takes you to the reception. Our room was just beside the stream which I suggest everyone to take. The staff were friendly and helpful which added up the breathtaking views experience. Specially Dulanja Samith was super friendly. It is in nature where you can find monkeys, birds and beautiful peacocks roaming around.

Dulanga and his team was great House keeping- Tharindu, Shehan, Dilshan Kudos to chef for wonderful food. Doggys- Brunow, Tiger, Chiku Property is in the heaven. If you are visiting to Srilanka definitely visit this place Elle jungle resort.

The place is amidst the nature right in the middle of the forest(like literally middle). Property is great with superb location offering very comfortable and cozy cottages that has access to the stream flowing from the Ravana waterfalls.. Breakfast was so good, tasty and the quantity for two people was more than enough with all the variety on offer. A special mention goes out to their staff(Tharindu, Shehan & Dilshan) but most importantly a special mention goes to my buddy Dulanja who made no stones unturned to make our stay ever more special. Finally the three guards of the resort (Bruno, Tiger & Chiku) their cuteness was overwhelming and overloaded also they never left us out of their sights to ensure we were in good hands all the time.. A must must recommend please do visit..

We made a booking in 2020 and paid a Rs 21600 advance. But then the hotel closed possibly due to Covid and renovations and they were closed for a long time. After they opened, we tried to contact them in all ways possible (telephone call, SMS, email, WhatsApp) to get a refund (as it was not our fault that the hotel couldn't honor the booking), and this went on for months. They would say they would check and get back but never did. Obviously, as we don't go to Ella that often, we just left it at that and waited to hear from them. We did send an occasional reminder though. Now, as we got a chance to go to Ella, we asked if they could let us use that advance. I got very blunt and rude replies saying that as the managing company has changed they can't do anything. Didn't even try to contact the previous company to see the possibility of getting our money back. Didn't even try to see this issue from the customer's perspective. Are customers responsible for management company changes? Don't they inherit the accounts from the previous company? Aren't they bound to honor bookings made by the previous people? Shouldn't they at least try to see from the customer's side and have the decency to send courteous replies? This was the last rude reply I got on WhatsApp "It's our responsibility to pay you which you made payment to another company 2020? You have to solve the issue at the same time. We are sorry and we can not do anything with your payment. Pls don't text us regarding this anymore". The company name seems to be Ravana Valley Pvt Ltd. Be very weary of properties managed by them. Be very careful when booking this hotel.

I loved the whole thing, gives you an amazing place to just relax and you have the option to do a bunch of adventures activities. Just be ready for the bugs!!!Staff were amazing and very helpful and the food was amazing.10/10 would recommend.