The Kylestrome

I would have given this a 5/5 because the actual rooms entrance parking and the corridors etc are beautiful . The attention to detail in the soft furnishings and interior design is first class. Lovely shower products and handsets and beautiful soft Egyptian cotton bed linens.. plenty of space and everything was beautifully appointed…. However because this is a non reception concierge hotel there is no one about to raise concerns about the level of noise created by the very rude and inconsiderate guests who banged every door and shouted in very loud voices outside our room at 22.45 pm. Don’t know who they were but there were make and female voices. Also someone a make had obviously forgotten his PIN number and called someone to help on speaker.. so nothing wrong with hotel itself unfortunately it’s the same old story nowadays selfish inconsiderate people who do not think of anyone but themselves..

I recently stayed at this hotel and had a mixed experience. On the plus side, the hotel itself is nice, with good amenities that catered to my needs. The bed was comfortable, and I slept well. However, I encountered some issues during my stay. The AC unit in my room was very difficult to operate, and I struggled to get it to a comfortable temperature. What really stood out, though, was the lack of personal touch. Check-in was done entirely via email, and I was given a code to access my room. There was no staff member present to welcome me or offer any assistance. In fact, there was no staff present at the hotel at all during my stay. It felt very impersonal and automated. While the hotel's amenities were good, the absence of human interaction made my stay feel less special. If you're looking for a hotel with a more personal touch, you might want to consider other options.

This hotel is absolutely diabolical! Please choose somewhere else to stay. The customer service is shocking and they are not interested in resolving customer complaints fairly. We booked for an overnight on Friday 1 November - on check in the hotel looked nice. AFTER check in ( @15:51) we received an email advising us that there would be a function taking place that evening but that the hotel had make every effort to maintain a peaceful environment. This is 100% not true! We returned to the room at 2130 and were shocked at the noise coming from the function suite. This went on from 2130 to 0000, I have numerous videos that confirm the music blasting - it was over 55 decibels in the hotel room ( the WHO states that it should be approx 20 in a hotel room). We called the out of hours team several times and they advised that they would ask the function suite to turn it down - there was no difference in the volume. We spoke to the restaurant but they advised it was a separate business. The restaurant advised us that the hotel knew about the function for at least a week, as they own the function suite, so they chose not to inform their hotel guests. Why? Had we have known this then we would have booked another hotel. We were also told the hotel has zero soundproofing - why do they feel it is fair to host events in a hotel with no soundproofing? The music stopped at 0000, by this point we felt ill - our heads were pounding and our night had been ruined. We thought finally we would get to sleep, but no. The function guests then proceeded to head to our floor and began swapping rooms and it got to the point where we actually heard a can being opened through the wall. At 0130 we had to actually leave the hotel as we couldn’t sleep and our whole night had been ruined. We had plans the next day we had to cancel. I let the hotel know and asked for compensation and to be refunded, I also asked to speak to Jake Murray - their director - and this request has been declined. I have been told that the hotel will refund the hotel fee, which I would expect as a bare minimum as we were unable to stay. I have been told that they will only offer a voucher to go back to the hotel - why would I ever chose to return, I’ve been ill for 3 days since this event. I have been advised that nothing further will be done and that the hotel don’t feel that they should compensate me for the inconvenience. I was really looking forward to this stay but I will never stay in this hotel again, or any of the Donnini locations. We have been misled, misinformed and not treated fairly at all. Our plans for the Saturday had to be cancelled so we lost money, overall the experience was atrocious and if I could give 0 stars I would. This whole situation could have been avoided if the hotel had told us about the function in advance and if they had dealt with this in a professional and empathetic manner.