The Kylestrome

2nd visit to this hotel. Room 2 this time. Good size and comfortable. Could hav been cleaner, moved 2 seater to see TV, empty water btl and rubbish on carpet from under seater. Dust on top of wardrobe. Not enough coffee & de cafe tea sachets for 4 night stay. Only soap dispenser was in shower. Having said all that, Would return. Ideal location and parking.. Did not have breakfast £15/ head !!!

Clean tidy room but the smallest hotel double room I have ever been in. Room 11. Last time we visited we had an executive room and I wish we had booked it again. Wardrobe door wouldn’t fully open as it hit the bed. Very disappointing. Shower terrible. Water flow minimal. To cap it all we were woken at 6.00 am on our last day with loud talking, laughing and slamming doors, from the next room 14 , until 9.00am. It became obvious that it was two groups of people going back and forth between rooms. Noticed in information book “quiet time 10.00 pm-8.00 am “. On the plus side I would recommend the restaurant. Good food and service.

The experience was incredibly disappointing to us. We booked the hotel to attend the Open at Royal Troon over a month in advance. We were totally prepared for a non-contact check-in process. 3 days prior to arriving, we received a nice email saying they cannot wait to welcome us and we can expect the entry code to be emailed the morning of our check-in. One day before our booking, a voicemail to the same effect. We arrived in Ayr around 2:30pm expecting to check-in at 3. Hours passed with no code. By 5:30 we went to the hotel to see if we could arrange getting to our room. Being international guests, we were operating on e-SIM cards with no ability to make phone calls. The incredibly lovely folks at the restaurant let us borrow their phone to call the reservation team. Apparently they had experienced an issue with our Canadian postal code when processing the credit card weeks earlier. Because the room wasn't paid for, we didn't receive the code. At no point in the weeks leading up to the arrival were we notified about the issue, even in the two communications days before telling us to expect the code. Thank goodness they didn't cancel our reservation, as there would have been nowhere to stay with a massive event taking place... Eventually we made it upstairs into the room, as you can imagine eager to use the facilities. No toilet paper. Nowhere in the room. Again with no ability to call anyone to acquire some. Within an hour or so, some guests across the hall exited their room and shared a spare roll of TP with us. In the course of that stay, I sent two emails to the contact centre, neither was ever responded to. My suggestions for the Donnini apartments: 1. answer emails when guests send them 2. have a phone at the unmanned registration desk so guests can call you with any concerns 3. do not send confirmation / welcome emails if there is a payment issue. Alert customers to the issue in advance so there are no hiccups at arrival The room was indeed quite lovely, parking was easy and convenient and the restaurant was FANTASTIC (though not affiliated with hotel). I think there's definitely tons of potential, they just need to make some practical changes.

I had lunch on Friday 21st June along with 2 cousins. The service was excellent. We were served by David who looked after us very well. The food was very good, the atmosphere and surroundings were impressive. I would not hesitate to recommend this establishment to anyone.

The check in at 15.00 was a bit later than other places and one of the rooms was not ready until 25.45. We had to check out at 11am next day. The rooms were very comfortable but could have been cleaner. The carpet needed to be vaccumed and the lamps were dusty

No problem accessing our room using the online instructions. Parking was easy and looked secure. Our room was modern, clean and well equipped with some nice touches such as a kettle, nespresso machine and biscuits etc. bathroom had a very good shower. The hotel is easy to find and in a good location for exploring Ayr in foot. The restaurant and bar were very pleasant and staffed by friendly personnel.

This was the first 'Smart' hotel (no receptionist) we have come across and it was easy getting in. We were upgraded to a suite which was excellent as we don't get upgraded at all. The room was huge, the bathroom was huge (with a spa tub), the bed was big & very comfortable. Parking was easy at the back of the Hotel. The Hotel had a restaurant attached which was reasonably priced with good food. Overall a great experience...Would certainly stay here again..

Booked a 2 night stay first impression was great received code which lets u enter the hotel and your room which was very comfortable left in the morning to enjoy the day returned at 4.00 used the code to enter the hotel but couldn’t get into the room asked the staff in the restaurant for help but they are separate establishment after trying for 10 mins got the guy on the phone he says he would send someone to fix the problem I was to sit in the bar and get a drink on them (which they never paid for) the guy arrived and fixed the code the battery had ran out finished the drink to go up to a room that had no room service or clean towels on the phone again was told u need to request these services (really) so just use the dirty towels for your whole stay the guy met us as we were leaving to go to our restaurant so no shower for us before we went out it is an unmanned hotel with issues that need to be resolved wouldn’t return especially as they don’t clean the rooms unless u ask would return to the restaurant as we had a delicious breakfast on the Saturday morning have been to this hotel before it was unmanned and it was a joy to stay there but won’t return

My son and I drove up to Ayr to visit one of his school friends during the Easter holidays. The decor of the room was nice. The only issue we had with the room that that the heating system was blowing out cold air. Luckily it wasn’t too cold that night. We went for breakfast in the morning down stairs in the restaurant and it was very nice. Lovely decor and service was very friendly.